Customer and Trading Manager - Nightshift
Customer and Trading Manager - Nightshift

Customer and Trading Manager - Nightshift

Bath Full-Time 28800 - 42000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead the overnight team, manage in-store operations, and ensure customer satisfaction.
  • Company: Join Sainsbury's, a diverse and award-winning employer passionate about food and customer service.
  • Benefits: Enjoy a nightshift premium, 10-15% shopping discounts, free food, generous holidays, and wellbeing support.
  • Why this job: Kickstart your retail management career with great training and opportunities for personal development.
  • Qualifications: No specific qualifications required; just bring your passion for leadership and teamwork.
  • Other info: Work four nights a week and be part of a supportive team culture.

The predicted salary is between 28800 - 42000 £ per year.

What you’ll be doing:

  • Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves.
  • Often, you get to run a full store operation on your own overnight being responsible for the full shift and the safety and wellbeing of colleagues in store
  • Making sure that standards are brilliant come morning so we’re ready to serve our customers
  • People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
  • Our nightshift managers work full-time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary (Our nightshifts typically run from 22:00 until 08:00).

    What makes a great nightshift manager:

  • Someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns and understands the importance of providing a safe and healthy environment for their team.
  • Previous line management responsibilities in a fast-paced, operational environment.
  • Resilience to deal with both the mental and physical demands of working nights.
  • Provides brilliant customer service and coaches a team to do the same.
  • Has previous experience delivering and monitoring KPI\’s or other performance indicators.
  • Can manage disciplinaries, performance issues or other similar employee relations issues.
  • Leads operations and is comfortable doing this alone in the absence of more senior management.
  • Puts inclusivity at the heart of everything they do.
  • Essential Criteria:

  • A track record of delivering brilliant customer service and coaching colleagues to do the same.
  • Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
  • Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
  • Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
  • Has managed employee relations issues, including performance and absence management.
  • Desirable – Has worked night shifts in a high-volume, operational environment — you’ve adapted to the physical and mental demands of overnight working and created a safe, supportive atmosphere for your team during out-of-hours trading.
  • Leading in our stores:

    Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it\’s product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

    Working for us has great rewards

    Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

  • Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
  • An annual bonus scheme based on our, and your, performance.
  • Free food and hot drinks provided for Colleagues in all our stores.
  • Generous holiday entitlement, maternity and paternity leave.
  • Pension – we’ll match 4-7.5% of your pension contributions.
  • Sainsbury’s share scheme – build up an investment at discounted rates.
  • Wellbeing support – access to emotional support, counselling, legal and financial advice.
  • Colleague networks – link with like-minded people to help fulfil your potential.
  • Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
  • Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
  • An inclusive place to work and shop:

    We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

    To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look .

    Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

    Customer and Trading Manager - Nightshift employer: Sainsbury's

    Sainsbury's is an exceptional employer that values its nightshift team, offering a unique opportunity to develop your retail management career in a dynamic environment. With competitive benefits including a nightshift premium, generous discounts, and a strong focus on employee wellbeing and development, you'll find a supportive culture that encourages growth and collaboration. Join us and be part of a diverse family where your contributions are recognised and rewarded.
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    Contact Detail:

    Sainsbury's Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Customer and Trading Manager - Nightshift

    ✨Tip Number 1

    Familiarise yourself with the night shift operations in retail. Understanding how deliveries, restocking, and team management work during these hours will give you a significant edge in your interview.

    ✨Tip Number 2

    Highlight any previous experience you have in managing teams or working in fast-paced environments. This will demonstrate your capability to lead and motivate a team effectively during the night shift.

    ✨Tip Number 3

    Show your enthusiasm for customer service. Since the role focuses on ensuring customer satisfaction, be prepared to discuss how you would maintain high standards even during the night.

    ✨Tip Number 4

    Research Sainsbury's values and culture. Being able to align your personal values with those of the company will help you stand out as a candidate who is not only qualified but also a good fit for the team.

    We think you need these skills to ace Customer and Trading Manager - Nightshift

    Leadership Skills
    Team Management
    Operational Management
    Time Management
    Resource Planning
    Customer Service Orientation
    Communication Skills
    Problem-Solving Skills
    Organisational Skills
    Motivational Skills
    Adaptability
    Conflict Resolution
    Decision-Making Skills
    Attention to Detail

    Some tips for your application 🫡

    Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer and Trading Manager - Nightshift position. Understand the responsibilities and skills required, as this will help you tailor your application.

    Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in retail management or team leadership, especially during night shifts. Use specific examples to demonstrate how you've successfully managed teams or operations.

    Showcase Your Skills: Focus on key skills mentioned in the job description, such as operational management, team motivation, and effective planning. Provide concrete examples of how you've applied these skills in past roles.

    Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for food and customer service. Explain why you're excited about the opportunity at Sainsbury's and how you can contribute to the team during the night shift.

    How to prepare for a job interview at Sainsbury's

    ✨Show Your Leadership Skills

    As a Customer and Trading Manager, you'll be leading a team during the night shift. Be prepared to discuss your previous leadership experiences and how you motivate and inspire your team. Share specific examples of how you've successfully managed a team in a fast-paced environment.

    ✨Understand the Night Shift Dynamics

    Working nights comes with its own set of challenges. Familiarise yourself with the unique aspects of night shifts, such as managing deliveries and restocking shelves. Demonstrating an understanding of these operations will show that you're ready for the role.

    ✨Emphasise Customer Focus

    The role is all about ensuring customer satisfaction. Be ready to talk about how you prioritise customer needs and how you plan to maintain high standards during your shift. Highlight any past experiences where you went above and beyond for customers.

    ✨Prepare for Team Collaboration

    Collaboration with other managers is key to running a successful night shift. Discuss your experience working with different teams and how you handle handovers. Show that you can communicate effectively and ensure a smooth transition between shifts.

    Customer and Trading Manager - Nightshift
    Sainsbury's
    Location: Bath
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    • Customer and Trading Manager - Nightshift

      Bath
      Full-Time
      28800 - 42000 £ / year (est.)
    • S

      Sainsbury's

      10000+
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