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- Tasks: Lead a night team to manage store replenishment and operations.
- Company: Join Sainsbury's, a leading retailer committed to diversity and inclusion.
- Benefits: Enjoy discounts, bonuses, free food, and generous leave policies.
- Why this job: Be part of a dynamic team that values leadership and customer service.
- Qualifications: Experience in management and customer service is essential.
- Other info: Full-time hours over 4 nights with a £4,500 premium on base salary.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
What you\’ll be doing:
- Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves.
- Often, you get to run a full store operation on your own overnight being responsible for the full shift and the safety and wellbeing of colleagues in store
- Making sure that standards are brilliant come morning so we\’re ready to serve our customers
- People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Our nightshift managers work full-time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary (Our nightshifts typically run from 22:00 until 08:00).
What makes a great nightshift manager:
- Someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns and understands the importance of providing a safe and healthy environment for their team.
- Previous line management responsibilities in a fast-paced, operational environment.
- Resilience to deal with both the mental and physical demands of working nights.
- Provides brilliant customer service and coaches a team to do the same.
- Has previous experience delivering and monitoring KPI\’s or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and is comfortable doing this alone in the absence of more senior management.
- Puts inclusivity at the heart of everything they do.
Responsibilities
Leading in our stores:
Our management teams don\’t just run stores – they\’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it\’s product availability, safety standards, or delivering seamless daily operations, they\’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
Qualifications
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
- Discount card – 10% discount off on your shopping at Sainsbury\’s, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury\’s every Friday and Saturday and 15% off at Argos every pay day.
- An annual bonus scheme based on our, and your, performance.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – we\’ll match 4-7.5% of your pension contributions.
- Sainsbury\’s share scheme – build up an investment at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – link with like-minded people to help fulfil your potential.
- Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop:
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Customer and Trading Manager - Nightshift employer: Sainsburys
Contact Detail:
Sainsburys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Nightshift
✨Tip Number 1
Familiarise yourself with the specific challenges of nightshift work. Understanding how to manage a team during these hours, including the physical and mental impacts, will show us that you're prepared for the role.
✨Tip Number 2
Highlight your experience in line management within fast-paced environments. We value resilience and the ability to handle performance issues, so be ready to discuss relevant examples from your past roles.
✨Tip Number 3
Demonstrate your customer service skills and your ability to coach others. We want to see how you can lead a team to deliver excellent service, especially during the night when operations can be challenging.
✨Tip Number 4
Prepare to discuss your leadership style and how you ensure inclusivity within your team. We are committed to creating a welcoming environment, so showcasing your commitment to diversity will set you apart.
We think you need these skills to ace Customer and Trading Manager - Nightshift
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in line management and operational settings. Emphasise any previous roles where you led a team, managed performance, or handled customer service.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the nightshift role and how your skills align with the job description. Mention your adaptability to night shifts and your commitment to maintaining a safe and healthy environment for your team.
Highlight Relevant Skills: Clearly outline your experience with KPIs, performance monitoring, and handling employee relations issues. Use specific examples to demonstrate your leadership skills and resilience in fast-paced environments.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Sainsburys
✨Show Your Leadership Skills
As a Customer and Trading Manager, you'll be leading a team overnight. Be prepared to discuss your previous leadership experiences, how you motivate your team, and any challenges you've faced in managing people. Use specific examples to illustrate your ability to lead effectively.
✨Demonstrate Adaptability
Night shifts can be demanding both physically and mentally. Share how you've adapted to similar situations in the past, whether it's working late hours or managing a fast-paced environment. Highlight your strategies for maintaining a safe and healthy workplace for your team.
✨Know Your KPIs
Understanding key performance indicators is crucial for this role. Familiarise yourself with common KPIs in retail management and be ready to discuss how you've monitored and improved performance in previous roles. This shows your analytical skills and commitment to achieving results.
✨Emphasise Customer Service Excellence
Excellent customer service is vital, even during night shifts. Prepare to talk about how you've trained teams to deliver outstanding service and how you handle customer complaints. This will demonstrate your commitment to maintaining high standards in the store.
