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For Companies At a Glance
- Tasks: Lead a night team to manage store operations and ensure excellent customer service.
- Company: Join Sainsbury's, a leading retailer committed to inclusivity and employee growth.
- Benefits: Enjoy discounts, bonuses, free food, generous holidays, and wellbeing support.
- Why this job: Be a changemaker in a dynamic environment while developing your leadership skills.
- Qualifications: Previous management experience in a fast-paced setting and resilience for night shifts required.
- Other info: Full-time hours over 4 nights with a £4,500 nightshift premium.
The predicted salary is between 36000 - 60000 £ per year.
What you’ll be doing
- Leading a team on the evenings and overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves.
- Often, you get to run a full store operation on your own overnight being responsible for the full shift and the safety and wellbeing of colleagues in store
- Making sure that standards are brilliant come morning so we’re ready to serve our customers
- People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
In this role you will be predominantly working twilight shifts, unless covering overnight shifts for which an hourly premium will be paid of £4.33 from 12am to 5am.
What makes a great nightshift manager
- Someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns and understands the importance of providing a safe and healthy environment for their team.
- Previous line management responsibilities in a fast-paced, operational environment.
- Resilience to deal with both the mental and physical demands of working nights.
- Provides brilliant customer service and coaches a team to do the same.
- Has previous experience delivering and monitoring KPI\\\’s or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and is comfortable doing this alone in the absence of more senior management.
- Puts inclusivity at the heart of everything they do.
Essential Criteria
- A track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
- Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
- Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
- Has managed employee relations issues, including performance and absence management.
- Desirable -Has worked night shifts in a high-volume, operational environment — you’ve adapted to the physical and mental demands of overnight working and created a safe, supportive atmosphere for your team during out-of-hours trading.
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Customer and Trading Manager - Nightshift employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Nightshift
✨Tip Number 1
Familiarise yourself with the specific challenges of nightshift management. Understanding the unique dynamics of leading a team during these hours will help you demonstrate your adaptability and resilience in interviews.
✨Tip Number 2
Highlight any previous experience in fast-paced environments where you've managed teams. Be ready to share examples of how you've successfully handled performance issues or conducted disciplinaries, as this is crucial for the role.
✨Tip Number 3
Showcase your customer service skills and how you've coached others to provide excellent service. Prepare to discuss specific instances where your leadership directly improved customer experiences.
✨Tip Number 4
Research our commitment to inclusivity and be prepared to discuss how you can contribute to creating a welcoming environment for both colleagues and customers. This aligns with our core values and will set you apart from other candidates.
We think you need these skills to ace Customer and Trading Manager - Nightshift
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in management, particularly in fast-paced environments. Emphasise any previous roles where you led a team, managed performance, or dealt with employee relations.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer service and leadership. Mention specific examples of how you've empowered teams and improved operations in past roles, especially during night shifts.
Showcase Your Resilience: Address the physical and mental demands of night shifts in your application. Share experiences that demonstrate your ability to handle these challenges while maintaining a safe and productive environment for your team.
Highlight Inclusivity: Discuss your commitment to inclusivity and how you've fostered an inclusive environment in previous roles. This aligns with the company's values and shows that you understand the importance of diversity in the workplace.
How to prepare for a job interview at Sainsbury's
✨Show Your Leadership Skills
As a Customer and Trading Manager, you'll be leading a team overnight. Be prepared to discuss your previous leadership experiences and how you've empowered teams in the past. Highlight specific examples where your leadership made a difference.
✨Demonstrate Your Resilience
Working night shifts can be challenging both physically and mentally. Share your strategies for managing stress and maintaining productivity during late hours. This will show that you understand the demands of the role.
✨Emphasise Customer Service Excellence
Customer service is key in this role. Prepare to talk about how you've provided exceptional service in previous positions and how you plan to instil that same passion in your team. Use real-life examples to illustrate your points.
✨Discuss Inclusivity and Team Wellbeing
The company values inclusivity and team wellbeing. Be ready to discuss how you foster an inclusive environment and support your team's mental health. Mention any initiatives you've implemented or participated in that promote a positive workplace culture.
