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- Tasks: Lead a night team to ensure smooth store operations and excellent customer service.
- Company: Join a leading retailer committed to inclusivity and employee growth.
- Benefits: Enjoy discounts, bonuses, free food, and generous holiday entitlement.
- Why this job: Make a real impact while working in a dynamic night environment.
- Qualifications: Experience in team leadership and delivering outstanding customer service is essential.
- Other info: Great opportunities for career progression and personal development.
The predicted salary is between 36000 - 60000 £ per year.
What you’ll be doing:
- Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves.
- Often, you get to run a full store operation on your own overnight being responsible for the full shift and the safety and wellbeing of colleagues in store.
- Making sure that standards are brilliant come morning so we’re ready to serve our customers.
- People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Our nightshift managers work full‑time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary (our nightshifts typically run from 22:00 until 08:00).
What makes a great nightshift manager:
- Someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns and understands the importance of providing a safe and healthy environment for their team.
- Previous line management responsibilities in a fast‑paced, operational environment.
- Resilience to deal with both the mental and physical demands of working nights.
- Provides brilliant customer service and coaches a team to do the same.
- Has previous experience delivering and monitoring KPI\’s or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and is comfortable doing this alone in the absence of more senior management.
- Puts inclusivity at the heart of everything they do.
Essential Criteria:
- A track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience of leading a team in a fast‑paced, customer‑facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
- Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
- Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
- Has managed employee relations issues, including performance and absence management.
- Desirable -Has worked night shifts in a high‑volume, operational environment — you’ve adapted to the physical and mental demands of overnight working and created a safe, supportive atmosphere for your team during out‑of‑hours trading.
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Customer and Trading Manager - Nightshift employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Nightshift
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer and Trading Manager role. You never know who might have the inside scoop on a nightshift position!
✨Tip Number 2
Prepare for those interviews! Research common questions for management roles, especially around team leadership and performance management. Practise your answers so you can showcase your experience in delivering brilliant customer service.
✨Tip Number 3
Show off your adaptability! During interviews, highlight your resilience and ability to manage the physical and mental demands of night shifts. Share examples of how you've created a safe and supportive environment for your team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities tailored just for you. Let’s get you that dream job!
We think you need these skills to ace Customer and Trading Manager - Nightshift
Some tips for your application 🫡
Show Your Nightshift Experience: Make sure to highlight any previous nightshift experience you have. We want to see how you've adapted to the unique challenges of working overnight and how you've created a safe environment for your team during those hours.
Emphasise People Management Skills: Since people management is key for this role, share specific examples of how you've motivated and coached your team in the past. We love to see how you've handled performance issues or conducted disciplinaries effectively.
Demonstrate Your Operational Leadership: Talk about your experience running store operations, especially in the absence of senior management. We’re looking for evidence that you can keep things running smoothly and meet KPIs, so don’t hold back on those achievements!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us you're keen to join our team at StudySmarter!
How to prepare for a job interview at Sainsbury's
✨Know Your Nightshift Role
Make sure you understand the specific responsibilities of a Customer and Trading Manager on nightshift. Familiarise yourself with the key tasks like leading replenishment activities, managing performance, and ensuring safety. This will help you demonstrate your readiness to take charge during the interview.
✨Showcase Your People Skills
Since people management is crucial for this role, be prepared to discuss your experience in coaching and motivating teams. Share specific examples of how you've handled performance issues or conducted disciplinaries, as this will highlight your leadership capabilities.
✨Demonstrate Resilience and Adaptability
Working nightshifts can be challenging, so it's important to convey your ability to handle the physical and mental demands. Talk about any previous experiences that showcase your resilience and adaptability in fast-paced environments, especially during night operations.
✨Prepare for KPI Discussions
Be ready to discuss how you've met or exceeded KPIs in your past roles. Bring concrete examples of how you've impacted sales, customer satisfaction, or colleague engagement. This will show that you understand the importance of performance metrics in driving store success.