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- Tasks: Lead a night team to manage store operations and ensure excellent customer service.
- Company: Join a leading retailer committed to inclusivity and employee growth.
- Benefits: Enjoy a competitive salary, discounts, bonuses, and wellbeing support.
- Why this job: Make a real impact by leading a dynamic team during the night shift.
- Qualifications: Experience in team leadership and delivering outstanding customer service.
- Other info: Great opportunities for career progression and personal development.
The predicted salary is between 36000 - 60000 £ per year.
What you’ll be doing:
- Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves.
- Often, you get to run a full store operation on your own overnight being responsible for the full shift and the safety and wellbeing of colleagues in store
- Making sure that standards are brilliant come morning so we’re ready to serve our customers
- People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Our nightshift managers work full-time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary (Our nightshifts typically run from 22:00 until 08:00).
What makes a great nightshift manager:
- Someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns and understands the importance of providing a safe and healthy environment for their team.
- Previous line management responsibilities in a fast-paced, operational environment.
- Resilience to deal with both the mental and physical demands of working nights.
- Provides brilliant customer service and coaches a team to do the same.
- Has previous experience delivering and monitoring KPI\’s or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and is comfortable doing this alone in the absence of more senior management.
- Puts inclusivity at the heart of everything they do.
Essential Criteria:
- A track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
- Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
- Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
- Has managed employee relations issues, including performance and absence management.
- Desirable -Has worked night shifts in a high-volume, operational environment — you’ve adapted to the physical and mental demands of overnight working and created a safe, supportive atmosphere for your team during out-of-hours trading.
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Customer and Trading Manager - Nightshift employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Nightshift
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they value. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your leadership skills! Be ready to share specific examples of how you've managed teams or handled tough situations. This is your chance to shine and demonstrate that you can lead effectively, especially during those night shifts.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared. This shows your interest in the role and helps you figure out if the company is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer and Trading Manager - Nightshift
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your experience in leading teams, especially in fast-paced environments. We want to see how you've motivated others and driven performance, so share specific examples!
Emphasise Customer Service: Since delivering brilliant customer service is key, don’t forget to mention any relevant experiences where you’ve gone above and beyond for customers. We love candidates who can coach their teams to do the same!
Be Honest About Nightshift Experience: If you’ve worked night shifts before, let us know! Share how you adapted to the physical and mental demands of overnight work and how you created a safe environment for your team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Sainsbury's
✨Know Your Nightshift Role
Make sure you understand the specific responsibilities of a Customer and Trading Manager on nightshift. Familiarise yourself with the key tasks like leading a team, managing performance, and ensuring safety. This will help you demonstrate your knowledge and show that you're ready to take charge.
✨Showcase Your People Skills
Since people management is crucial for this role, be prepared to discuss your experience in coaching and motivating teams. Share examples of how you've handled performance issues or conducted disciplinaries, as this will highlight your leadership capabilities.
✨Demonstrate Resilience
Working nights can be tough, so it's important to convey your adaptability to the physical and mental demands of the job. Talk about any previous nightshift experience and how you've created a supportive environment for your team during those hours.
✨Highlight Your Customer Service Focus
Brilliant customer service is at the heart of this role. Be ready to share specific instances where you've gone above and beyond for customers or coached your team to do the same. This will show that you align with the company's values and are committed to delivering an exceptional shopping experience.
