Customer and Trading Manager - Nightshift in Birmingham

Leading in our stores

Our management teams don’t just run stores — they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands‑on, sleeves‑rolled‑up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next‑level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

• Leading a team overnight to deliver all replenishment activities across the store whilst prioritising deliveries, organising the warehouse and replenishing shelves.
• Running a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store.
• Ensuring standards are brilliant come morning so we’re ready to serve our customers.
• Managing people: performance and capability, conducting disciplinaries, ensuring scheduling and pay are accurate.
• Working full‑time hours over 4 nights, with a £4,500 premium on top of your base salary (nightshifts typically run from 22:00 until 08:00).

What makes a great nightshift manager:

• Comfortable with nightshift working and adaptable to the physical and mental impact of these shift patterns, understanding the importance of a safe and healthy environment for the team.
• Previous line‑management responsibilities in a fast‑paced, operational environment.
• Resilience to deal with both the mental and physical demands of working nights.
• Provides brilliant customer service and coaches a team to do the same.
• Has previous experience delivering and monitoring KPIs or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and is comfortable doing this alone in the absence of more senior management.
• Puts inclusivity at the heart of everything they do.

Essential Criteria:

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast‑paced, customer‑facing environment — motivated others, driven performance, and kept operations running smoothly.
• Operational leadership skills — taken responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs — sales, availability, customer satisfaction or colleague engagement, with measurable impact.
• Has managed employee relations issues, including performance and absence management.
• Desirable: Has worked night shifts in a high‑volume, operational environment, adapted to the demands of overnight working, and created a safe, supportive atmosphere for the team during out‑of‑hours trading.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers.

• Discount card – 10% off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. Increases to 15% off at Sainsbury’s on Fridays and Saturdays and 15% off at Argos on every pay day.
• An annual bonus scheme based on our, and your, performance.
• Free food and hot drinks for colleagues in all our stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – we’ll match 4‑7.5% of your pension contributions.
• Sainsbury’s share scheme – build up an investment at discounted rates.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – link with like‑minded people to help fulfil your potential.
• Cycle to Work scheme – opportunity to hire a new bike and cycling equipment, while saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and the team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We offer development opportunities, including mentorship, training and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through initiatives and events, fostering a culture of inclusion and respect.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.