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- Tasks: Lead a night team to ensure smooth store operations and excellent customer service.
- Company: Join a leading retailer committed to inclusivity and employee growth.
- Benefits: Enjoy a competitive salary, discounts, bonuses, and wellbeing support.
- Why this job: Make a real impact by leading a dynamic team during the night shift.
- Qualifications: Experience in team leadership and delivering outstanding customer service.
- Other info: Great opportunities for career progression and personal development.
The predicted salary is between 36000 - 60000 £ per year.
What you’ll be doing:
- Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves.
- Often, you get to run a full store operation on your own overnight being responsible for the full shift and the safety and wellbeing of colleagues in store
- Making sure that standards are brilliant come morning so we’re ready to serve our customers
- People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Our nightshift managers work full-time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary (Our nightshifts typically run from 22:00 until 08:00).
What makes a great nightshift manager:
- Someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns and understands the importance of providing a safe and healthy environment for their team.
- Previous line management responsibilities in a fast-paced, operational environment.
- Resilience to deal with both the mental and physical demands of working nights.
- Provides brilliant customer service and coaches a team to do the same.
- Has previous experience delivering and monitoring KPI\’s or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and is comfortable doing this alone in the absence of more senior management.
- Puts inclusivity at the heart of everything they do.
Essential Criteria:
- A track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
- Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
- Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
- Has managed employee relations issues, including performance and absence management.
- Desirable -Has worked night shifts in a high-volume, operational environment — you’ve adapted to the physical and mental demands of overnight working and created a safe, supportive atmosphere for your team during out-of-hours trading.
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Customer and Trading Manager - Nightshift employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Nightshift
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time on our website and social media. This will help you understand what we value and how you can fit in. Plus, it shows you’re genuinely interested!
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with leading teams and delivering brilliant customer service, just like we do at Sainsbury’s.
✨Tip Number 3
Be ready to share your success stories! Think of specific examples where you’ve led a team, tackled performance issues, or exceeded KPIs. We love hearing about real-life experiences that showcase your skills.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions prepared. This shows you’re engaged and keen to learn more about how you can contribute to our nightshift operations.
We think you need these skills to ace Customer and Trading Manager - Nightshift
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your experience in leading teams, especially in fast-paced environments. We want to see how you've motivated others and driven performance, so share specific examples that showcase your leadership style.
Emphasise Customer Service: Since delivering brilliant customer service is key for us, don’t forget to mention any relevant experiences where you’ve gone above and beyond for customers. We love candidates who can coach their teams to do the same!
Be Honest About Nightshift Experience: If you’ve worked night shifts before, let us know! Share how you adapted to the physical and mental demands of overnight work and how you created a safe environment for your team during those hours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Sainsbury's
✨Know Your Nightshift Role
Make sure you understand the specifics of being a Customer and Trading Manager on night shifts. Familiarise yourself with the responsibilities like leading a team, managing performance, and ensuring safety. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your People Skills
Since people management is key for this role, be ready to discuss your experience in coaching and motivating teams. Prepare examples of how you've handled performance issues or conducted disciplinaries, as this will show your capability in managing a diverse team effectively.
✨Demonstrate Resilience
Working nights can be tough, so highlight your adaptability to the physical and mental demands of night shifts. Share any past experiences that showcase your resilience and ability to maintain a positive environment for your team, even during challenging times.
✨Prepare for KPI Discussions
Be ready to talk about your experience with KPIs and performance indicators. Think of specific instances where you met or exceeded targets, and how you can apply that success to the role. This will show that you’re results-driven and understand the importance of operational excellence.
