At a Glance
- Tasks: Lead a night team to manage store operations and ensure excellent customer service.
- Company: Join a leading retailer committed to inclusivity and employee growth.
- Benefits: Enjoy discounts, bonuses, free food, and generous holiday entitlement.
- Other info: Flexible night shifts with opportunities for career progression and personal development.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in team management and delivering outstanding customer service is essential.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Customer and Trading Manager - Nightshift
Sainsbury\'s, Royal Tunbridge Wells, England, United Kingdom
Role description and responsibilities are described below. This role is a full-time night shift position typically working from 22:00 to 08:00 with a £4,500 premium on top of base salary.
What you’ll be doing
- Leading a team overnight to deliver all replenishment activities across the store while prioritising deliveries, organising the warehouse and replenishing shelves.
- Often, you’ll run a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store.
- Ensuring that standards are excellent come morning so the store is ready to serve customers.
- People management is a key part of the role, including managing performance and capability, conducting disciplinary processes and ensuring scheduling and pay accuracy.
What makes a great nightshift manager
- Comfortable with nightshift work and adaptable to its physical and mental demands, with a focus on providing a safe and healthy environment for the team.
- Previous line management responsibilities in a fast-paced, operational environment.
- Resilience to manage the mental and physical demands of working nights.
- Delivers brilliant customer service and coaches a team to do the same.
- Experience delivering and monitoring KPIs or other performance indicators.
- Ability to manage disciplinary, performance or other employee relations issues.
- Leads operations and is comfortable operating alone in the absence of more senior management.
- Commits to inclusivity in all activities.
Essential Criteria
- Track record of delivering excellent customer service and coaching colleagues to do the same.
- Experience leading a team in a fast-paced, customer-facing environment, motivating others and keeping operations running smoothly.
- Operational leadership skills, including taking responsibility for store operations in the absence of more senior managers.
- Demonstrated success in meeting or exceeding KPIs (sales, availability, customer satisfaction, colleague engagement).
- Experience managing employee relations issues, including performance and absence management.
- Desirable: Have worked night shifts in a high-volume, operational environment and created a safe, supportive atmosphere for the team during out-of-hours trading.
Working for us has great rewards
- Salary will be dependent on experience, store size, complexity and location.
- Discount card – 10% discount off on shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks, with increased discounts on specific days.
- An annual bonus scheme based on performance.
- Free food and hot drinks for colleagues in all stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – employer match of 4-7.5% of pension contributions.
- Sainsbury’s share scheme – investment opportunities at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks and development opportunities, including mentorship, training and career progression.
- Cycle to Work scheme and other employee offers.
Inclusive place to work
We are committed to being an inclusive retailer where every colleague can achieve their full potential and every customer feels welcome. We offer enhanced discretionary leave for families, support for carers, resources to help colleagues understand their role and career pathways, and diverse networks to remove barriers to success. If you would like to learn more about our commitment to inclusivity, please contact us or refer to our provided information.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Finance and Sales
Industries
- Retail
Customer and Trading Manager - Nightshift in Royal Tunbridge Wells employer: Sainsbury's
As a Customer and Trading Manager on the nightshift, you will thrive in a dynamic environment where your leadership skills are valued and rewarded. With competitive benefits including a £4,500 nightshift premium, generous discounts, and a strong commitment to employee wellbeing and inclusivity, Sainsbury's fosters a supportive culture that prioritises your growth and success. Join us in creating a safe and engaging workplace that empowers you to make a meaningful impact every night.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Trading Manager - Nightshift in Royal Tunbridge Wells
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in. Plus, it gives you some great talking points during your chat!
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of a Customer and Trading Manager, especially around team leadership and customer service.
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you've motivated teams and handled performance issues. This is key for a nightshift manager, so make sure to highlight your experience in a fast-paced environment.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role and the team. This shows you're genuinely interested and helps you figure out if this is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer and Trading Manager - Nightshift in Royal Tunbridge Wells
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your experience in leading teams. We want to see how you've motivated others and driven performance in a fast-paced environment. Share specific examples that demonstrate your operational leadership skills!
Emphasise Customer Service:Brilliant customer service is key for us! In your application, mention any experiences where you’ve gone above and beyond for customers. We love to see how you’ve coached your team to deliver the same level of service.
Be Honest About Nightshift Experience:If you’ve worked night shifts before, let us know! Talk about how you adapted to the physical and mental demands of overnight work. If you haven’t, don’t worry—just express your willingness to embrace the challenge!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Sainsbury's
✨Know Your Nightshift Role
Make sure you understand the specific responsibilities of a Customer and Trading Manager on nightshift. Familiarise yourself with the key tasks like leading a team, managing performance, and ensuring safety. This will help you demonstrate your knowledge and show that you're ready to take charge.
✨Showcase Your People Skills
Since people management is crucial for this role, prepare examples of how you've successfully led teams in the past. Think about times when you motivated colleagues, handled performance issues, or conducted disciplinaries. Be ready to discuss how you create an inclusive environment for your team.
✨Demonstrate Resilience
Working nightshifts can be tough, so be prepared to talk about how you've coped with the physical and mental demands of such hours. Share any experiences that highlight your resilience and adaptability, especially in fast-paced environments.
✨Prepare for KPI Discussions
Since meeting KPIs is a big part of the job, brush up on your experience with performance indicators. Be ready to discuss how you've monitored and exceeded KPIs in previous roles, and think about how you can apply that knowledge to ensure brilliant customer service and operational success.
