At a Glance
- Tasks: Lead a dynamic team to ensure smooth store operations and exceptional customer service.
- Company: Join a leading retailer committed to inclusivity and employee growth.
- Benefits: Enjoy discounts, bonuses, free food, generous holidays, and wellbeing support.
- Other info: Great opportunities for career progression and personal development await you.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in managing teams and delivering outstanding customer service is essential.
The predicted salary is between 36000 - 60000 € per year.
Leading in our stores: Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands‐on, sleeves‐rolled‐up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next‐level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
What you'll be doing:
Working closely with a small team of managers to make sure the store runs like clockwork every day.
Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Where we have close knit networks of convenience stores it may mean that you need to help another store now and then.
What makes a great customer & trading manager:
Previous line management responsibilities in a fast‐paced, operational environment.
Provides brilliant customer service, and coaches a team to do the same.
Delivers KPI's or other performance indicators.
Can manage disciplinaries, performance issues or other similar employee relations issues.Leads operations and comfortable doing this alone in the absence of more senior management.
Essential Criteria:
A track record of delivering brilliant customer service and coaching colleagues to do the same.
Experience of leading a team in a fast‐paced, customer‐facing environment — you've motivated others, driven performance, and kept operations running smoothly.
Operational leadership skills — you've taken responsibility for store operations in the absence of more senior managers.
Demonstrated success in meeting or exceeding KPIs — whether it's sales, availability, customer satisfaction or colleague engagement, you've made a measurable impact.
Has managed employee relations issues, including performance and absence management.
Working for us has great rewards:Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
Discount card – 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day.
An annual bonus scheme based on our, and your, performance.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension – we'll match 4-7.5% of your pension contributions.
Sainsbury's share scheme – build up an investment at discounted rates.
Wellbeing support – access to emotional support, counselling, legal and financial advice.
Colleague networks – link with like‐minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
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Customer and Trading Manager - Convenience in Manchester employer: Sainsbury's
As a Customer and Trading Manager at our convenience stores, you will thrive in a dynamic environment that values leadership and customer service excellence. We offer a supportive work culture with numerous benefits, including generous discounts, an annual bonus scheme, and extensive development opportunities to help you grow your career. Join us in fostering an inclusive workplace where every colleague can achieve their full potential while making a meaningful impact on our customers' shopping experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Trading Manager - Convenience in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who work at convenience stores. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your leadership skills! During interviews, share specific examples of how you've managed teams and improved customer service. We want to hear about those times you turned a tough situation around!
✨Tip Number 3
Be ready to demonstrate your operational know-how. Prepare to discuss how you've met KPIs in previous roles. We love candidates who can back up their claims with solid results!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities tailored for you. Don’t miss out on your chance to shine!
We think you need these skills to ace Customer and Trading Manager - Convenience in Manchester
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your previous line management experience. We want to see how you've motivated teams and driven performance in a fast-paced environment, so share specific examples that showcase your operational leadership.
Customer Service is Key:We’re all about brilliant customer service, so don’t hold back! Share stories of how you’ve gone above and beyond for customers and how you’ve coached your team to do the same. This will really make your application stand out.
Be Specific About Your Achievements:When discussing your past roles, focus on the KPIs you’ve met or exceeded. Whether it’s sales figures or customer satisfaction scores, we love to see measurable impacts that demonstrate your success.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Sainsbury's
✨Know Your Store Inside Out
Before the interview, make sure you’re familiar with the store's layout, products, and services. This shows your commitment and helps you discuss how you can improve operations and customer service.
✨Showcase Your Leadership Skills
Be ready to share specific examples of how you've successfully led a team in a fast-paced environment. Highlight instances where you motivated others, resolved conflicts, or improved performance metrics.
✨Prepare for People Management Questions
Expect questions about managing performance and handling employee relations issues. Think of scenarios where you’ve conducted disciplinaries or managed absence effectively, and be prepared to discuss your approach.
✨Demonstrate Your Customer Service Passion
Since delivering brilliant customer service is key, come equipped with stories that illustrate your dedication to customer satisfaction. Discuss how you’ve coached your team to provide exceptional service as well.
