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For Companies At a Glance
- Tasks: Lead your team, manage shifts, and ensure customer satisfaction in a dynamic retail environment.
- Company: Join Sainsbury's, a leading UK retailer known for its commitment to quality and customer service.
- Benefits: Enjoy flexible working hours, discounts, free food, generous holidays, and wellbeing support.
- Why this job: Kickstart your management career with hands-on training and a supportive team culture.
- Qualifications: No prior experience needed; just bring your passion for food and leadership skills.
- Other info: Work full-time across four days and be part of an award-winning diverse employer.
The predicted salary is between 28800 - 43200 £ per year.
What you’ll be doing:
- Working closely with a small team of managers to make sure the store runs like clockwork every day.
- Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
- Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
- People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
- Where we have close knit networks of convenience stores it may mean that you need to help another store now and then.
What makes a great customer & trading manager:
- Previous line management responsibilities in a fast-paced, operational environment.
- Provides brilliant customer service, and coaches a team to do the same.
- Delivers KPI\’s or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and comfortable doing this alone in the absence of more senior management.
Essential Criteria:
- A track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
- Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
- Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
- Has managed employee relations issues, including performance and absence management.
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Customer and Trading Manager - Convenience employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Convenience
✨Tip Number 1
Familiarise yourself with Sainsbury's values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Sainsbury's, especially those in management roles. They can provide valuable insights into the company culture and expectations for the Customer and Trading Manager position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams or improved customer experiences in previous roles. This will demonstrate your capability to lead effectively in a retail environment.
✨Tip Number 4
Research the latest trends in retail management and customer service. Being knowledgeable about industry developments can set you apart and show your enthusiasm for the role.
We think you need these skills to ace Customer and Trading Manager - Convenience
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer and Trading Manager position. Understand the key responsibilities and skills required, such as team management, customer service, and operational planning.
Tailor Your CV: Customise your CV to highlight relevant experience in retail management or customer service. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of Sainsbury's values. Mention how your skills align with the role and provide examples of how you have successfully led teams or improved customer satisfaction in previous positions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a managerial role.
How to prepare for a job interview at Sainsbury's
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer and Trading Manager. Familiarise yourself with Sainsbury's values and how they align with your own management style, especially in terms of customer service and team leadership.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight your ability to motivate and inspire others, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you handle challenges in a retail environment. Think of specific instances where you've resolved issues effectively, ensuring that customer satisfaction remained a priority.
✨Ask Insightful Questions
Prepare thoughtful questions about the store's operations, team dynamics, and Sainsbury's approach to customer service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
