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For Companies At a Glance
- Tasks: Deliver top-notch customer service and assist with online order collections.
- Company: Join Argos, a leading UK digital retailer within Sainsbury’s.
- Benefits: Enjoy discounts, free food, generous holidays, and career development opportunities.
- Why this job: Be part of a dynamic team and make customers smile every day.
- Qualifications: Must be friendly, enthusiastic, and ready to learn in a fast-paced environment.
- Other info: Flexible hours to fit your schedule and opportunities for growth.
Overview
As a Customer Advisor working in an Argos store inside Sainsbury’s, you’ll provide the very best experience for our customers when they visit our stores to shop or collect their online orders. Argos is a leading UK digital retailer delivering convenience, choice and value across a vast range of products for the moments that matter.
What you’ll be doing
- Ensure our customers have a great shopping experience by delivering excellent customer service on the tills, at website screens on the shop floor and at the collection counter.
- Collect products from the stock area for customers, take payments, provide details on our financial service offerings for certain products and process refunds.
- Keep the stock room neat and tidy, and restock products from deliveries.
- Be present on the shop floor helping customers with questions and providing advice on a wide range of products.
- Build great knowledge about our products, services and promotions to provide recommendations.
Eligibility & availability
- You must be above the school-leaver age in your country (School leaving age – GOV.UK).
- You must have Right to Work eligibility in the UK.
- Most roles are part-time with shifts including weekdays and weekends. Hours will be scheduled to fit around your availability and may vary from week to week.
What makes a great Argos Colleague
- Friendly and welcoming with a genuine enthusiasm for helping customers.
- Comfortable talking to customers about our financial services when buying certain products.
- Thrives in a fast-paced, physical and high-energy environment and enjoys being part of a team.
- Flexible and ready to work across the store when needed; fully trained in a variety of skills to learn, develop and try new things.
- Embraces using new digital tools and technology to do the job brilliantly.
- Great attention to detail, keeping the store clean and clutter-free to create the best shopping experience.
Rewards & benefits
- Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
- Free food and hot drinks provided for colleagues in all stores.
- Generous holiday entitlement based on hours worked, plus maternity and paternity leave.
- Pension – company contributions matched between 4-7.5%.
- Sainsbury’s share schemes – buy shares at discounted prices.
- Shopping discounts on gym memberships, restaurants, holidays, retail vouchers and more.
- Wellbeing support – including free access to the Employee Assistance Programme for confidential support and guidance.
Additional information
Please note that vacancies may close quickly, so we encourage candidates to apply at their earliest convenience. We are committed to being an inclusive retailer where every colleague can achieve their full potential and every customer feels welcome.
We may offer enhanced discretionary leave for families and support for carers. Colleagues have access to development opportunities, mentorship, training and career progression, and we celebrate diversity through initiatives and events. If you would like to learn more about our commitment to inclusivity, please get in touch. If you require reasonable adjustments during the application or interview stages, please let us know and we will endeavour to support you.
Seniority level: Entry level
Employment type: Part-time
Job function: Other
Industries: Retail
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Customer Advisor – Argos (in Sainsbury’s) employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor – Argos (in Sainsbury’s)
✨Tip Number 1
Get to know the company! Before your interview, spend some time browsing Argos and Sainsbury’s websites. Familiarise yourself with their products, services, and any current promotions. This will help you answer questions confidently and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview scenarios with a friend or family member. Think about how you’d handle customer queries or complaints, as this is key for a Customer Advisor role. The more you practice, the more comfortable you'll feel during the real deal.
✨Tip Number 3
Show off your personality! Argos values friendly and enthusiastic team members, so let your personality shine through in your interview. Share personal experiences where you’ve helped customers or worked in a team – it’ll make you memorable!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep track of your application status easily. Don’t wait too long, as vacancies can close quickly – get your application in ASAP!
We think you need these skills to ace Customer Advisor – Argos (in Sainsbury’s)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re genuinely excited about helping customers and making their shopping experience the best it can be.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any relevant experience in retail or customer service, and don’t forget to showcase your ability to thrive in a fast-paced environment!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company!
How to prepare for a job interview at Sainsbury's
✨Know Your Products
Before the interview, take some time to familiarise yourself with Argos' product range and services. Being able to discuss specific items or promotions will show your enthusiasm and readiness to help customers.
✨Show Off Your People Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, as this will demonstrate your friendly and welcoming nature.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview where you might have to handle a customer query or complaint. Practising these situations beforehand can help you feel more confident and showcase your problem-solving skills.
✨Embrace Flexibility
Highlight your willingness to work in various roles around the store. Mention any previous experience in fast-paced environments and your ability to adapt quickly, as this is key for thriving at Argos.