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For Companies At a Glance
- Tasks: Deliver top-notch customer service and assist with online order collections.
- Company: Join Argos, a leading UK digital retailer known for convenience and value.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Must be above school-leaver age and eligible to work in the UK.
- Other info: Flexible part-time hours with opportunities for growth and development.
Overview
As a Customer Advisor in one of our standalone stores, you’ll provide the best shopping experience for customers visiting our stores to shop or collect online orders. Argos is a leading UK digital retailer offering convenience, choice and value across a wide range of products.
Eligibility
- You must be above the school-leaver age in your country (School leaving age – GOV.UK)
- You must have Right to Work eligibility in the UK
- Most roles are part-time with shifts including weekdays and weekends. Hours are scheduled to fit around availability and may vary week to week.
What you’ll be doing
- Ensure customers have a great shopping experience by delivering excellent customer service on tills, website screens on the shopfloor and at the collection counter.
- Collect products from the stock area for customers, take payments, discuss our financial service offerings for certain products and process refunds.
- Be present on the shop floor to help customers with questions and provide product recommendations; support in the stock room when the store is quiet.
- Build knowledge about our products, services and promotions to help provide recommendations.
What makes a great Argos Colleague
- Friendly and welcoming with a genuine enthusiasm for helping customers.
- Comfortable discussing our financial services when appropriate.
- Thrives in a fast-paced, physical and high-energy environment and enjoys being part of a team.
- Flexible and willing to work to a high standard across the store; fully trained in a variety of skills with opportunities to learn and develop.
- Embraces using new digital tools and technology to do the job well.
- Great attention to detail, keeps the store clean and organized to create the best shopping experience.
Working for us has great rewards
- Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% on certain days and 15% off at Argos on pay days.
- Free food and hot drinks provided for colleagues in all stores.
- Generous holiday entitlement based on hours worked, plus maternity and paternity leave.
- Pension – employer contributions matched between 4-7.5%.
- Sainsbury’s share schemes – discounted share purchases.
- Shopping discounts on various offers (gym memberships, restaurants, holidays, vouchers, etc.).
- Wellbeing support – access to confidential Employee Assistance Programme.
Additional information
Please note that vacancies may close quickly; we encourage candidates to apply at their earliest convenience.
Inclusion and support
We are committed to being an inclusive retailer where every colleague can achieve their potential and every customer feels welcome. We offer supportive policies and networks to help colleagues understand and fulfil their roles, along with opportunities for development, mentorship, training and career progression. If you would like to learn more about our commitment to inclusivity, please review our information here. If you require any reasonable adjustments during the application or interview stages, please let us know and we will endeavour to support you.
Job details
- Seniority level: Entry level
- Employment type: Part-time
- Job function: Other
- Industries: Retail
Locations vary by store including Birmingham, Coventry, Stratford-upon-Avon, Smethwick, Solihull and surrounding areas.
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Customer Advisor - Argos employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Argos
✨Tip Number 1
Get to know the Argos products inside out! When you walk into that interview, show us you’re not just a customer but a product expert. This will help you connect with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different customer scenarios. The more comfortable you are, the better you'll shine during the interview and on the shop floor.
✨Tip Number 3
Be flexible and ready to adapt! Argos is all about teamwork and fast-paced environments. Show us you can thrive under pressure and are willing to jump in wherever needed – it’s a big plus!
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in front of us. Plus, you’ll find all the latest roles and updates there, so don’t miss out on your chance to join the Argos team!
We think you need these skills to ace Customer Advisor - Argos
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re genuinely excited about helping customers and creating a great shopping experience.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences. Mention any previous roles where you’ve provided excellent customer service or worked in a fast-paced environment – it’ll make you stand out!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Sainsbury's
✨Know Your Products
Before the interview, take some time to familiarise yourself with Argos' product range and services. Being able to discuss specific items or promotions will show your enthusiasm and readiness to help customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went the extra mile for a customer, as this is key for a role at Argos.
✨Embrace the Team Spirit
Argos values teamwork, so be ready to discuss how you work well with others. Share instances where you collaborated with colleagues to achieve a common goal or improved the shopping experience together.
✨Be Flexible and Adaptable
Since the role involves varying shifts and tasks, highlight your flexibility. Talk about times when you adapted to changes in your work environment or took on new responsibilities without hesitation.