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For Companies At a Glance
- Tasks: Deliver excellent customer service and assist with product collections and payments.
- Company: Join Argos, a leading UK digital retailer with a friendly team culture.
- Benefits: Enjoy discounts, free food, generous holidays, and pension contributions.
- Why this job: Be part of a dynamic team and enhance customer shopping experiences.
- Qualifications: Must be enthusiastic, friendly, and comfortable in a fast-paced environment.
- Other info: Great opportunities for training, development, and career progression.
Responsibilities
What you’ll be doing:
- Ensure our customers have a great shopping experience by delivering excellent customer service on the tills, website screens on the shopfloor and at the collection counter
- Collect products from the stock area for customers, take payments, provide details on our financial service offerings for certain products and process refunds
- Be present on the shop floor helping customers with questions and provide advice on a wide range of products – supporting in the stock room when the store is quiet
- Build great knowledge about our products, services and promotions to help provide recommendations
What makes a great Argos Colleague
- Friendly and welcoming with a genuine enthusiasm for helping customers.
- Comfortable talking to customers about our financial services when buying certain products
- Happy working in a fast-paced, physical and high energy environment, and thrives in being part of a team
- Always prepared to work flexibly and productively to a high standard across the store when needed – you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
- Embraces using new digital tools and technology to do your job brilliantly
- Have great attention to detail, keeping the store clean and clutter free to create the best shopping experience for our customers
Rewards and benefits
Working for us has great rewards. We truly value our colleagues and provide market-leading benefits and training to reflect that:
- Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
- Free food and hot drinks – provided for Colleagues in all our stores
- Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
- Pension – we’ll match between 4-7.5% of your pension contributions
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Wellbeing support– including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues
Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
Inclusivity and development
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.
We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Responsibilities and eligibility
Working in our stores:
As one of the leading UK digital retailers, Argos provides our customers with outstanding convenience, choice and value across a vast range of products for the moments that matter. As a Customer Advisor working in one of our standalone stores, you’ll provide the very best shopping experience for our customers when they visit our stores to shop or collect their online orders.
Eligibility
- You must be above the school-leaver age in your country
- You must have Right to Work eligibility in the UK
- Most roles are part-time working across a variety of shifts, including weekdays and weekends. Your hours will be scheduled to fit around your availability and may vary from week to week.
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Customer Advisor - Argos employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Argos
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Argos. Familiarise yourself with their products, services, and values. This will help you show genuine enthusiasm and make a great impression.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you might need to help customers or handle complaints. Role-playing these situations can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Be ready to showcase your flexibility! Argos values colleagues who can adapt to different roles and tasks. During your interview, share examples of times you've successfully juggled multiple responsibilities or worked as part of a team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team. Don’t wait too long, as vacancies can close quickly!
We think you need these skills to ace Customer Advisor - Argos
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re genuinely excited about helping customers and making their shopping experience fantastic.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples of how you've provided excellent customer service in the past – we love a good story!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to navigate, so you can focus on showcasing your skills.
How to prepare for a job interview at Sainsbury's
✨Know Your Products
Before the interview, take some time to familiarise yourself with Argos' product range and services. Being able to discuss specific items or promotions will show your enthusiasm and readiness to help customers.
✨Show Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went the extra mile for a customer, as this is key for a role at Argos.
✨Embrace Teamwork
Argos values teamwork, so be ready to discuss how you work well in a team environment. Share instances where you collaborated with colleagues to achieve a common goal or improve customer satisfaction.
✨Be Flexible and Adaptable
Highlight your ability to adapt to different situations and work flexibly. Argos operates in a fast-paced environment, so demonstrating that you can handle change and thrive under pressure will set you apart.