Corporate Office Care Concierge in London

Overview

Why join us

Joining us as a Corporate Office Care Concierge offers the opportunity to be part of a dedicated Front of House Concierge team, providing exceptional service to visitors and colleagues in our new and exciting London SSC. As a valued member of our team, you will play a vital role in creating a welcoming and supportive environment, ensuring the best-in-class experience for everyone who enters our office. With a strong focus on customer service, stakeholder management, and effective communication skills, you will have the chance to work collaboratively within cross-functional teams and influence both internal and external stakeholders at all levels. Alongside a competitive salary, generous benefits package, and a range of learning and development opportunities, joining us means being part of a forward-thinking organisation that values teamwork, professionalism, and delivering excellence in all aspects of the role.

What you\\\'ll do

You will be an integral part of the Front of House Concierge team, responsible for delivering a welcoming and supportive service to create a best-in-class experience for visitors and colleagues. In this role, you will take the lead in customer service at the reception, ensuring a warm welcome for guests and colleagues. You will also maintain positive relationships with the building management team and front of house team to ensure excellent service for all visitors and the smooth delivery for our FM services. Additionally, you will provide support to the Facilities Management team during high-profile visitor visits and special events, assisting with guest registration, escorting visitors to event spaces or meeting rooms, and ensuring the overall condition and availability of meeting rooms. You will contribute to the Corporate Office Care Hub to provide assistance with walk-up queries from colleagues and escalate any issues with the Visitor management system to minimise downtime. With your strong customer service and front of house background, along with exceptional communication and stakeholder management skills, you will play a vital role in creating a positive and efficient environment for our office and its occupants. You will be crucial in ensuring a great colleague environment working with our key partners to ensure all colleague areas are clean and well stocked and well maintained. You will also support in ensuring spaces are regularly reset to align to our Next Level service aspirations.

Who you are

You are an experienced professional with a strong background in customer service and front of house operations. Your exceptional communication skills, both written and oral, allow you to provide a welcoming and supportive experience for visitors and colleagues at our multi-tenanted Holborn office. With your ability to work effectively with cross-functional teams and manage stakeholders at all levels, you contribute to maintaining positive relationships with sub-tenant support staff and ensure that customer service is consistently delivered at its best. Your keen judgement and ability to spot trends and issues enable you to address challenges promptly and proactively. As a dedicated member of the team, you play a vital role in enhancing the overall experience within our corporate office environment.

Essential criteria

• Demonstrable experience in a front of house or customer-facing role within a corporate or multi-tenanted office environment.
• Proven ability to manage and support high-profile visitor events, including guest registration, escorting, and meeting room coordination.
• Effective communication skills, both written and verbal, with evidence of engaging professionally with internal and external stakeholders.
• Track record of identifying and escalating operational issues, such as visitor management system faults or facility concerns, to ensure minimal disruption.

Qualifications

We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new-whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you\\\'ll be able to get 10% off at Sainsbury\\\'s, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We\\\'ve also got you covered for your future with our pensions scheme and life cover. You\\\'ll also be able to share in our success as you may be eligible for a performance-related bonus of up to 5% of salary, depending on how we perform. Your wellbeing is important to us too. You\\\'ll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave. Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).

Responsibilities

We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. For a FTSE business, we move incredibly fast. When we’re not handling projects, we’re helping all corners of the wider group with what they’re trying to achieve. And around here, you can see the results of your work as soon as you walk into a store, which gives you a real sense of purpose and responsibility. Better still, the team around you will listen to your ideas and opinions, and you’ll have every chance to try something new. The sheer scale and complexity of our set-up means there’s always something else around the corner, and we’ll help and support you every step of the way. We’re trusted to get on with it. So get ready to make things happen here.