At a Glance
- Tasks: Build and manage key client relationships while driving revenue growth.
- Company: Join Sainsbury's innovative Nectar360 team, blending retail and media.
- Benefits: Enjoy discounts, flexible working, and a performance-related bonus.
- Other info: Embrace a culture of inclusivity and continuous development.
- Why this job: Make an impact with leading brands in a fast-paced, collaborative environment.
- Qualifications: Experience in client management and strong communication skills required.
We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. Everything our Nectar team does is powered and fuelled by data — and by great relationships with some of the UK’s favourite brands. The Nectar 360 team focuses on developing loyalty programmes, turning amazing data into something that makes a difference, traditional media and digital. It’s like an agency-within-a-retailer, and retail media is crucial. The culture might not be what you expect either, because there’s no set-up quite like this one. The team is a real priority because it’s connected to everything the business does and drives profitability. It’s where you can take risks, learn from them and be recognised.
About The Team: Nectar360 is the loyalty, insights and retail media business behind Sainsbury's, Argos, Tu and Habitat. We help brands better understand customers and connect with them through data-led marketing, insight and media solutions that deliver measurable results. Our Client Services team partners with some of the UK's biggest FMCG brands, helping them unlock growth through the full range of Nectar360 solutions. Working at the intersection of retail, media, loyalty and analytics, the team combines commercial expertise, customer understanding and strategic thinking to create impactful partnerships and long-term growth.
This is an exciting opportunity to join a fast-paced, collaborative and ambitious team where you'll work with leading brands, build influential relationships and play a key role in delivering commercial success.
More about the role: As a Client Manager, you'll be responsible for developing and managing key client relationships while delivering revenue across the full Nectar360 portfolio. You'll act as a trusted partner to your clients, understanding their business priorities and identifying opportunities to support their growth through Nectar360 solutions. You'll manage activity across your client portfolio, ensuring campaigns and projects are delivered successfully against agreed objectives, timelines and budgets. Using a combination of commercial acumen, relationship management and analytical thinking, you'll help clients maximise value from their investment whilst delivering against Nectar360 revenue targets. Working closely with internal stakeholders across Client Services, Analytics, Insights, Media and Finance, you'll coordinate activity, manage pipelines, support forecasting and provide regular updates on client performance, project delivery and commercial progress. You'll also stay close to industry trends and market developments, helping to identify new opportunities and ensuring Nectar360 continues to deliver innovative solutions for our clients.
More about you: You're an experienced client-facing professional who enjoys building trusted relationships and identifying opportunities that create value for both clients and the business. You combine strong commercial awareness with excellent communication skills and are comfortable managing multiple priorities in a fast-paced environment. You have experience working with clients within retail, FMCG, media or marketing-related sectors and are confident presenting recommendations, influencing stakeholders and delivering against commercial objectives. Organised and proactive, you're able to balance strategic thinking with hands‑on delivery and take ownership of projects from inception through to completion. Most importantly, you're collaborative, curious and motivated by building successful partnerships that deliver measurable results.
Essential Criteria:
- Demonstrable experience managing and developing client relationships to deliver commercial growth, revenue targets or account objectives.
- Media sales experience, ideally within retail or FMCG.
- Proven ability to identify opportunities, build proposals and progress revenue pipelines through to successful conversion.
- Experience managing multiple client projects, campaigns or workstreams simultaneously whilst delivering against agreed budgets and timelines.
- Evidence of working cross-functionally with internal stakeholders to coordinate activity, resolve challenges and deliver successful outcomes.
- Strong communication and presentation skills, with the ability to confidently influence and engage a range of internal and external stakeholders.
We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new - whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working.
When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related target bonus of up to 10% of salary (which may vary for Nectar360), depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.
Client Manager employer: Sainsbury's
Sainsbury's is an excellent employer for those passionate about fashion and design, offering a vibrant work culture that fosters creativity and collaboration. With opportunities for professional growth and mentorship within a dynamic team, employees can thrive while contributing to innovative womenswear collections that resonate with customers. Located in a supportive environment, Sainsbury's prioritises employee well-being and development, making it a rewarding place to build a career in the fashion industry.
StudySmarter Expert Advice🤫
We think this is how you could land Client Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sainsbury's. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sainsbury's before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sainsbury's:Your cover letter is your chance to shine! Tell us why you want to work at Sainsbury's specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sainsbury's!
How to prepare for a job interview at Sainsbury's
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
