Client Insight Manager - Argos Insights

We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. Everything our Nectar team does is powered by data and by strong relationships with some of the UK’s favourite brands. The Nectar360 team develops loyalty programmes, turning insight into something that makes a real difference, across both traditional and digital media. It’s like an agency within a retailer, and retail media is a crucial part of our future. The culture might not be what you expect either, because there’s no setup quite like this one. The team is a real priority, connected to almost everything the business does and playing a key role in driving profitability. It’s a place where you can take risks, learn from them, and be recognised.

As the UK’s leading omni-channel retailer, Argos provides a unique offer of choice, value and convenience to meet customer needs, selling products through over 800 stores, website and mobile apps. Nectar360 (N360) offers suppliers comprehensive multi-channel marketing solutions in and around Sainsbury's and Argos stores and online. We have a unique approach to store and customer planning. Using Nectar, the UK's most comprehensive customer database, their teams conduct advanced analysis to uncover new insights about shopper interactions and brands.

This is an exciting opportunity for a Client Insight Manager to join the Nectar360 Data & Insights team, focused on our ambitions to expand the Sainsburys Insight Platform (SIP) for Argos to our suppliers as well as future data commercialisation activities, aligned to business’ objectives and growth plans. We are looking for an ambitious Client Insight Manager with Insight Commercialisation experience to work with our external Argos suppliers and internal Argos senior stakeholders, the N360 Argos Client Service team and the N360 Data & Insights team to drive the uptake of SIP for Argos. The priority for this role will be to unlock the commercial opportunity associated with SIP for Argos from our suppliers. The use of SIP for Argos enables our business and suppliers to make more data led business decisions at great pace by unlocking the full potential of the platform.

You’ll act as an ambassador for SIP Argos, running platform demonstrations, developing proposals and converting pipeline opportunities of our market leading insight platform to the Argos supplier/client base, delivering against our annual revenue Data & Insight target. You will also play an active role in ensuring SIP best practice is executed across the Argos supplier base, driving client engagement and ensuring long term contracted commitment to SIP, as well as internal usage within Nectar360 and Argos teams. You should be a self-starter who can think outside of the box as this role will grow and evolve alongside our data commercialisation proposition for Argos. A positive, forward-thinking and can-do attitude is essential as you will be working in one of the fastest growing and dynamic areas of the business.

What I Am Accountable For

• You will be responsible for supporting the delivery of the Argos Data & Insights budget, determining risks and identifying opportunities and requirements to hit budget and deliver YoY growth.
• You will lead and direct pipeline opportunities, annual contract renewals, run platform demonstrations, create quotes for prospective clients and work with the existing brands on SIP for Argos, to achieve our annual revenue target.
• You will play a key role in the delivery of our Data & Insight Services to Argos suppliers supporting and aligning with the Nectar360 Data & Insight strategy.
• Working within both the N360 Argos Client Service and Data and Insights teams to make this happen.
• You will be a champion of SIP for Argos and the driving force behind the proposition.
• You will help land and grow the SIP-Argos data proposition for clients while working collaboratively with Argos Client Service, Commercial, Supplier Planning and Data & Insight teams.
• You will work collaboratively with the Argos Client Service team including Client Directors, Senior Client Managers, Client Managers and Exec levels as well as working closely and collaboratively with the Data & Insights team.
• You will confidently manage client relationships and develop a deep knowledge of your client’s business, working collaboratively with Client Services, to help identify how SIP-Argos will improve their business decisions and opportunities with Argos.

What I Need To Show

• High energy, organised, proactive and a team player with a ‘can do’ attitude.
• You’ll be skilled at working in a matrix environment, influencing internal stakeholders across Tech, Product and Commercial teams whilst also dealing with a wide variety of clients with differing needs and requirements.
• A good negotiator, able to satisfy varying needs in the face of conflicting demands.
• Demonstrate customer centric thinking.
• Outstanding verbal and written communication skills and superior presentation skills.
• Anticipating next steps and future risks and opportunities within your area, taking actions to address them in the absence of a given structure.
• Flexing your style and managing messages for your team and stakeholders in order to get traction within and outside your team.
• You need astute relationship management and excellent interpersonal skills, both across the breadth of the Sainsbury’s Argos business including Commercial functions, Supplier Planning, Data & Insight teams, as well as external suppliers.
• You should be naturally curious on industry trends and competitive threats, seeking out and demonstrating creative thinking in leveraging new opportunities to drive growth and relationships.
• Commitment to ongoing personal development.

What I Need To Know

Essential Criteria:

• Experience working in a fast moving and pressured environment.
• Experience of working in category management, consumer insights, analytics or marketing function – Retail, General Merchandise, FMCG, or consultancy background preferred.
• Strong people and relationship building skills with clients.
• Experience with insight practices and/or other customer data sets and tools e.g. GfK, NPD, Nielsen, Kantar, IRI.
• Experience of working to monthly targets and financial management.
• Strong analytical and numerical capabilities.
• Outstanding verbal, written and presentation style.
• Strong management skills.
• Excellent project management.
• Comfortable leading and working with ambiguity, changing situations and stretching targets.
• High level of resilience and tenacity required – must be able to deal with challenge from across the business, negotiating resolutions whilst maintaining a positive and proactive style.
• Drive and passion that is infectious – delivering as a leader and individual while motivating the broader team to deliver stretching sales targets.
• Computer literate.

Resources available to me

• Contributor to delivering significant company profit.
• Support from Argos Client Service, Data & Insights & Product teams.
• A network of Nectar360 colleagues and teams.

What Decisions I Can Make

• Proposing access levels and sharing associated platform costs.
• Client account planning and engagement roadmap.

Why Nectar360?

When you join the Nectar360 team you’ll need to be ready for some varied and challenging work, and to be part of a business where nothing stays the same for long. You’ll work alongside brilliant people who will inspire, support and challenge you to push boundaries both for you and the business. You’ll develop through stretching goals, targeted development and exposure to interesting work and people. Working for Nectar360, you will be working with the UK’s best known Consumer brands, through to smaller, start-up manufacturers. We believe people are at their best and their happiest when they are using their strengths. We will work with you to work out what those strengths are and how best to use them to achieve what you need to, and more, and to go on to do great things within Nectar360, and beyond.

We offer a competitive salary, bonus scheme, pension and Sainsbury/Argos/Habitat discount along with a host of other benefits to make working at Nectar360 as enjoyable as possible. We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new - whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working.

When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related target bonus of up to 10% of salary (which may vary for Nectar360), depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.