At a Glance
- Tasks: Pick and pack online orders while providing top-notch customer support.
- Company: Join Sainsbury’s, a community-focused retailer with a vibrant work culture.
- Benefits: Enjoy discounts, free food, generous holidays, and pension contributions.
- Other info: Great opportunities for personal growth in a fast-paced environment.
- Why this job: Be part of a dynamic team that makes shopping enjoyable for customers.
- Qualifications: Must be enthusiastic, flexible, and ready to learn new skills.
The predicted salary is between 12 - 13 £ per hour.
Our stores are fast‑paced environments where no two days are ever the same. They are at the heart of the local community providing outstanding value, quality and great service. As one of our Online Assistants, you’ll be the special ingredient that supports a joyful shopping experience for our online customers, so they get everything they shop at Sainsbury’s for.
Eligibility
- Must be above the school‑leaver age in your country (school‑leaving age – GOV.UK)
- Shifts covering hours earlier than 6 am or later than 11 pm require you to be at least 18 years of age
- Must have Right to Work eligibility in the UK
What you’ll be doing
- Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps – or providing brilliant substitutions where products are out of stock
- Using a handset that plans your route around the store, showing what you need to select and how long you have to complete each shop
- Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers
- Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help
- Building great knowledge about our products, services and promotions to help provide recommendations
- Working flexibly across the store as required
What makes a great Sainsbury’s Colleague
- Happy with early morning starts (most shifts start at 4 am) and working in a fast‑paced, physical and high‑energy environment, often on your own but also thrive in being part of a team
- Friendly and welcoming with a genuine enthusiasm for helping customers
- Enjoying working in a fast‑paced, physical and high‑energy environment, using initiative to solve problems and taking responsibility for owning tasks
- Always ready to work flexibly and productively to a high standard across the store – fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
- Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15 kg
- Having great attention to detail, keeping the store clean and clutter‑free, always looking to create the best shopping experience for our customers
Working for us has great rewards
- Nightshift premium – an additional £2.45 per hour worked between midnight and 5 am (where applicable)
- Discount card – 10 % off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15 % discount at Sainsbury’s every Friday and Saturday, and 15 % off at Argos every pay day
- Free food and hot drinks – provided for colleagues in all our stores
- Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
- Pension – we’ll match between 4 % and 7.5 % of your pension contributions
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Wellbeing support – including free access to our Employee Assistance Programme, a confidential service providing support and guidance on a wide range of issues
Online Orders Picker & Customer Support Specialist in Cheltenham employer: Sainsbury's
Sainsbury’s is an exceptional employer that values its colleagues and fosters a vibrant work culture within the community. As an Online Orders Picker & Customer Support Specialist, you will enjoy flexible working hours, generous discounts, and opportunities for personal growth in a fast-paced environment. With a strong emphasis on employee wellbeing and support, Sainsbury’s ensures that every team member feels valued and empowered to deliver outstanding service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Online Orders Picker & Customer Support Specialist in Cheltenham
✨Tip Number 1
Get to know the company! Research Sainsbury’s values and what they stand for. When you show that you understand their mission and culture, it’ll really help you connect during interviews.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with queries and helping customers, think of examples from your past experiences where you’ve gone above and beyond to help someone.
✨Tip Number 3
Be ready to showcase your flexibility! The job requires working in a fast-paced environment, so prepare to discuss how you adapt to changing situations and manage your time effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates.
We think you need these skills to ace Online Orders Picker & Customer Support Specialist in Cheltenham
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you’re genuinely excited about helping our online customers and making their shopping experience a joy.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the role. Mention any experience you have in fast-paced environments or customer support, as this will show us you’re ready for the challenge!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Online Orders Picker & Customer Support Specialist role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Sainsbury's
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Online Orders Picker & Customer Support Specialist entails. Familiarise yourself with the key responsibilities like picking quality products and handling customer queries. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing a joyful shopping experience, be prepared to share examples of how you've delivered excellent customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will highlight your friendly and proactive nature.
✨Emphasise Flexibility and Teamwork
The job requires working in a fast-paced environment and being part of a team. Be ready to discuss your ability to adapt to changing situations and how you thrive both independently and collaboratively. Mention any experiences where you had to work flexibly or support your teammates.
✨Prepare for Practical Questions
Expect questions that assess your problem-solving skills and attention to detail. You might be asked how you would handle a situation where a product is out of stock. Think through your answers in advance, focusing on how you would provide great substitutions or solutions to keep customers happy.
