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- Tasks: Coordinate Groceries Online operations, ensuring teams have the right processes and resources.
- Company: Join Sainsbury's, a leading retailer focused on work-life balance and team collaboration.
- Benefits: Enjoy discounts, flexible working, performance bonuses, and a range of wellbeing perks.
- Why this job: Be part of a dynamic team that values innovation and customer experience in retail.
- Qualifications: Experience with grocery systems and strong communication skills are essential.
- Other info: Opportunities for growth and development in an inclusive environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Central Digital Operations Lead role at Sainsbury\’s
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Join to apply for the Central Digital Operations Lead role at Sainsbury\’s
We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. As the link between sellers and buyers, retail and head office, our retail operations team is the cog that keeps things running. With teams focused on store facing, labour, transformation, online, delivery and contact centre work, we touch almost every part of the business. It’s an incredibly fast-paced environment where you need to pivot not just daily, but often hourly. So while we plan all we can, it’s vital that we all think outside our job descriptions and look to optimise and improve how we do everything. There’s also a real team ethos. After all, it’s people like you who are going to truly transform this part of the business.
In a nutshell
You will play a role in centrally co-ordinating our Groceries Online propositions by ensuring that the relevant teams have the right process, labour standards, and equipment for the job. The day-to-day activities of the role may vary dependent on the proposition that you are working on e.g., Planning, Communications and Insight, Operating Model improvements, P&L co-ordination. You will work closely with and influence a range of stakeholders to ensure we are delivering excellence in operations and leading the frontline with store teams to continually evolve and improve the customer experience.
You will act as a Subject Matter Expert and represent Groceries Online in the relevant change forums, ensuring that Transformation, Change and Product teams deliver solution with minimal impact to the operation.
What You Need To Do
- Maintain procedural and labour documentation for work streams as and when identified and updated.
- Support in the maintenance and updating of relevant systems e.g., ILS, DOP, and Our Sainsbury’s.
- Ensure all relevant risk assessments because of any process or procedural changes are updated to required time scales.
- Work with the relevant teams to deliver against targets as well as planning for and delivering growth and change, enabling sales.
- Support, coach, train and advise retail operations both reactively and proactively; ensuring our customers receive a market leading experience.
- Ensure our propositions follow all safe and legal processes, creating a safe working environment.
- Engage, plans and manage key events and trading periods such as Christmas, Easter and summer trading.
- Support in new store openings, ensuring that teams are set up to deliver operational KPIs.
- Management of user Acceptance Testing for all Groceries Online store facing system changes
- Co-ordinate ad-hoc requests from Senior management.
- Work closely with other operational, trading and retail functions to support the delivery of key SLAs and performance measures, including understanding and communication of where improvement is required.
- Occasional weekend working to support timely resolution of queries
What You Need To Know
- Subject matter expert on all aspects of Groceries Online operational process, policies, and standards,
- Familiarity and experience with Groceries store-facing systems
- Proficient with PowerPoint, Word, Excel, Outlook, Co-Pilot
- Has a thorough understanding of the business performance and ensures colleagues understand the business impact of their decisions.
What You Need To Show
- Clearly demonstrates a good eye for detail and can identify and realise opportunities to improve the service provided by the team
- Strong appreciation for the dynamic retail environment and an ability to work at pace
- Strong communication and stakeholder management skills across all levels of management
- Ability to achieve deadlines and targets to timescale
- Skill to adapt workload and timescales at short notice
- Capability to understand issues and proactively prioritise and manage multiple tasks
- Capacity to work as a self-directed individual, planning and prioritising workload with minimal supervision
What Decisions I Can Make
All decisions relevant to the role as applicable
Resources available to me
Support from Central and Field Online teams
We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business – and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:
Starting off with colleague discount, you\’ll be able to save 10% on your shopping online and instore at Sainsbury\’s, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We\’ve also got you covered for your future with our pensions scheme and life cover. You\’ll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform.
Your wellbeing is important to us too. You\’ll receive an annual holiday allowance and you can buy up to an additional week\’s holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.
Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.
Please see for a range of our benefits (note, length of service and eligibility criteria may apply).
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Retail
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Central Digital Operations Lead (9M FTC) employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Central Digital Operations Lead (9M FTC)
✨Tip Number 1
Familiarise yourself with Sainsbury's Groceries Online operations. Understanding their processes, policies, and standards will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Sainsbury's, especially those in retail operations. They can provide valuable insights into the company culture and expectations, which can be a game-changer during your application process.
✨Tip Number 3
Prepare to showcase your stakeholder management skills. Think of examples from your past experiences where you've successfully influenced others or managed multiple tasks under pressure, as this is crucial for the Central Digital Operations Lead role.
✨Tip Number 4
Stay updated on the latest trends in the retail industry, particularly in online grocery shopping. Being knowledgeable about current challenges and innovations can set you apart and show that you're proactive and engaged.
We think you need these skills to ace Central Digital Operations Lead (9M FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Central Digital Operations Lead role. Focus on your ability to manage processes, work with stakeholders, and improve operational efficiency.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and Sainsbury's commitment to inclusivity and development. Mention specific examples of how you've successfully navigated fast-paced environments and improved customer experiences.
Showcase Your Skills: Emphasise your proficiency in tools like PowerPoint, Word, Excel, and Outlook. Highlight any experience you have with Groceries store-facing systems and your ability to adapt to changing workloads and priorities.
Demonstrate Your Understanding: In your application, convey a strong understanding of the retail environment and the importance of operational excellence. Discuss how you can contribute to maintaining high standards and achieving targets within the team.
How to prepare for a job interview at Sainsbury's
✨Understand the Role
Make sure you have a clear understanding of the Central Digital Operations Lead role. Familiarise yourself with the key responsibilities, such as coordinating Groceries Online propositions and managing stakeholder relationships. This will help you articulate how your skills align with the job.
✨Showcase Your Adaptability
Given the fast-paced environment described, be prepared to discuss examples from your past where you've successfully adapted to changing circumstances. Highlight your ability to pivot quickly and manage multiple tasks effectively.
✨Demonstrate Stakeholder Management Skills
Since the role involves influencing various stakeholders, come prepared with examples of how you've successfully managed relationships in previous roles. Discuss your communication strategies and how you ensure everyone is aligned towards common goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-time scenarios. Think about potential challenges you might face in this role and how you would address them, especially regarding operational improvements and customer experience.