At a Glance
- Tasks: Lead the customer experience and manage store operations with a focus on service excellence.
- Company: Join a leading retailer committed to inclusivity and exceptional customer service.
- Benefits: Enjoy discounts, bonuses, generous holidays, and wellbeing support.
- Other info: Opportunities for career growth and personal development in a supportive culture.
- Why this job: Make a real impact by enhancing customer experiences and empowering your team.
- Qualifications: Experience in leadership roles within fast-paced environments and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
What you’ll be doing:
- Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments.
- Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations.
- Managing operations in our petrol station (if your shop has one).
- People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
- At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.
What makes a great customer experience manager:
- Previous line management responsibilities in a fast-paced, operational environment.
- Someone who is truly obsessed with customers and service, and coaches a team to do the same.
- Delivers KPI's or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and is comfortable doing this alone in the absence of more senior management.
Essential Criteria:
- A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
- Experience leading teams in a dynamic, customer-facing environment — you’ve inspired others, driven high performance, and created a culture where colleagues thrive.
- Leadership experience in a high-volume, fast-paced operational setting — whether in retail, food service, or hospitality — where you’ve overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers.
- Proven success in delivering against a wide range of KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you’ve made a measurable difference.
- Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.
Responsibilities:
- Leading in our stores: Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers.
- Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers.
- The impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors.
Qualifications:
Working for us has great rewards. Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
- An annual bonus scheme based on our, and your, performance.
- Free food and hot drinks provided for colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – we’ll match 4-7.5% of your pension contributions.
- Sainsbury’s share scheme – build up an investment at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – link with like-minded people to help fulfil your potential.
- Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop:
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers.
We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.
We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect.
If you would like to learn more about our commitment to inclusivity, please take a look here. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Customer Experience Manager in Cardiff employer: Sainsbury's
As a Customer Experience Manager at Sainsbury's, you will thrive in a dynamic and inclusive work environment that prioritises exceptional customer service and employee growth. With competitive benefits such as generous discounts, an annual bonus scheme, and comprehensive wellbeing support, we empower our managers to lead with passion and purpose, ensuring both colleagues and customers enjoy a rewarding experience. Join us in creating a culture where every team member can excel and make a meaningful impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager in Cardiff
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on those key skills they’re after, like leadership and customer obsession. The more you rehearse, the more confident you'll feel when it’s your turn in the hot seat.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Not only will you gain insights about the company culture, but you might also get a referral, which can seriously boost your chances of landing that job.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and professional, and it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Experience Manager in Cardiff
Some tips for your application 🫡
Show Your Passion for Customer Experience:When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to create exceptional experiences for customers in your previous roles.
Highlight Your Leadership Skills:We want to see your leadership style! Talk about your experience managing teams, coaching colleagues, and driving performance. Use concrete examples to demonstrate how you've inspired others to deliver great results.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for clarity in your achievements and how they relate to the role.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sainsbury's
✨Know Your Customer Experience
Make sure you can talk confidently about your previous experiences in delivering exceptional customer service. Prepare specific examples where you've gone above and beyond to enhance the customer experience, as this will show your passion for the role.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be ready to discuss your leadership style. Think of instances where you've inspired your team or resolved conflicts effectively. Highlight how you coach others to achieve high performance and create a positive work culture.
✨Understand KPIs and Performance Metrics
Familiarise yourself with key performance indicators relevant to the role. Be prepared to discuss how you've successfully met or exceeded these metrics in past positions. This will demonstrate your ability to drive results and focus on what matters most.
✨Prepare for People Management Scenarios
Anticipate questions around handling complex people matters, such as performance issues or disciplinary actions. Have examples ready that showcase your fairness and confidence in managing these situations, as this is crucial for the role.
