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For Companies At a Glance
- Tasks: Lead a team to ensure smooth store operations and deliver excellent customer service.
- Company: Join a dynamic convenience store network with a focus on teamwork.
- Benefits: Competitive pay, flexible scheduling, and opportunities for career advancement.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in managing teams and delivering outstanding customer service.
- Other info: Great opportunity for growth in a supportive and collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
What you’ll be doing: Working closely with a small team of managers to make sure the store runs like clockwork every day. Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop. Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely. People management is also a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. Where we have close knit networks of convenience stores it may mean that you need to help another store now and then.
What makes a great customer & trading manager:
- Previous line management responsibilities in a fast-paced, operational environment.
- Provides brilliant customer service, and coaches a team to do the same.
- Delivers KPIs or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and is comfortable doing this alone in the absence of more senior management.
Essential Criteria:
- A track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
- Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
- Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
- Has managed employee relations issues, including performance and absence management.
Customer and Trading Manager - Convenience in Brixham employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Convenience in Brixham
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who have experience in convenience stores. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal meet-up, be ready to discuss your previous experiences in managing teams and delivering top-notch customer service.
✨Tip Number 3
Be proactive! If you see a store you’re interested in, don’t wait for them to post a job. Pop in, introduce yourself, and express your interest in working with them. It shows initiative and can make you stand out.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you a better chance of getting noticed by hiring managers.
We think you need these skills to ace Customer and Trading Manager - Convenience in Brixham
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your previous experience in managing teams and operations. We want to see how you've motivated others and kept things running smoothly, especially in fast-paced environments.
Customer Service is Key: Don’t forget to showcase your commitment to brilliant customer service. Share examples of how you've coached your team to deliver exceptional service and how that impacted customer satisfaction.
Be Specific with Achievements: When discussing your past roles, be specific about the KPIs you’ve met or exceeded. We love numbers, so if you can quantify your success, it’ll definitely catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sainsbury's
✨Know Your Store Inside Out
Before the interview, make sure you’re familiar with the store's operations and customer service standards. Research their KPIs and think about how your previous experiences align with their expectations. This will show that you’re genuinely interested and prepared.
✨Showcase Your Leadership Skills
Be ready to discuss specific examples of how you've led a team in a fast-paced environment. Highlight instances where you’ve motivated others, resolved conflicts, or improved performance. This will demonstrate your capability to manage people effectively.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle certain situations, like managing a disciplinary issue or ensuring customer satisfaction during peak hours. Practise your responses to these scenarios so you can convey your problem-solving skills confidently.
✨Emphasise Customer Service Excellence
Since delivering brilliant customer service is key, prepare to share stories that illustrate your commitment to this. Discuss how you’ve coached others to provide excellent service and any measurable impacts you’ve made on customer satisfaction.
