Services Assistant in Brierley Hill

Working in our stores, our stores are fast‑paced environments where no two days are ever the same. They are at the heart of the local community providing outstanding value, quality and great service. As one of our Service Assistants, you’ll be the special ingredient that provides the very best shopping experience for our customers.

Eligibility

• You must be above the school‑leaver age in your country (School leaving age – GOV.UK).
• If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
• You must have Right to Work eligibility in the UK.

What you’ll be doing

• Always being on hand to serve and support customers on our checkouts, self‑service tills, kiosks and petrol stations, supporting with any questions and proactively offering help.
• Picking and selecting the best quality products on the shop floor for customers using our On‑Demand grocery ordering service and assisting customers with Click & Collect parcels.
• Build great knowledge about our products, services and promotions to help provide recommendations.
• Dealing with complaints, refunds, shelf tickets and advertising.
• Safely moving and retrieving trolleys in our customer car parks.
• Working flexibly across the store as needed.

What makes a great Sainsbury’s colleague

• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Enjoys working in a fast‑paced, physical and high‑energy environment and thrives as part of a team.
• Takes responsibility for owning tasks and uses initiative to solve problems.
• Always prepared to work flexibly and productively across the store to a high standard – you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things.
• Comfortable learning to use new digital tools and technology to do your job brilliantly.
• Has great attention to detail, keeping the store clean and clutter‑free, always looking to create the best shopping experience for our customers.

Benefits

• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday.
• Free food and hot drinks – provided for colleagues in all our stores.
• Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave.
• Pension – we’ll match between 4‑7.5% of your pension contributions.
• Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
• Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.

Inclusion and diversity

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. We support this commitment by providing a range of enhanced discretionary leave for families, support for carers, and resources to help colleagues understand and support their role and team effectively. Our internal colleague networks aim to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We proudly offer development opportunities, mentorship, training, and career progression pathways. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect.

Reasonable adjustments

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.