General Manager - Argos in Berwick-Upon-Tweed

Every time somebody buys a product from us — whether it’s to be dropped to their door, clicked and collected, or even picked up from a convenient Sainsbury’s store — that item will have begun its journey at one of our Hubs. Each one is a major distribution operation, and one of them is set to be the latest and possibly greatest challenge in your management career to date.

What you’ll do

You will lead and create a high-performing team, spreading our customer-centric culture in your every word and action across the hub and spoke community. Equipped with a clear vision, growth mindset and excellent leadership skills, you’ll inspire, motivate and empower your colleagues to realise their potential and deliver business success in an ever evolving multi-channel retail environment. Reporting to the Area Manager, you will have total accountability for a significant store and customer fulfilment operation, delivering on all KPIs. As importantly, you’ll ensure exceptional store standards and delivery of process, so that we meet our complete customer offer from in-store to home.

Who you are

Positive about change and the opportunities it offers, you lead and support others and put customers firmly at the top of the agenda. You’ll know how to create a vision along with your team and inspire them to deliver it. In addition, you’ll recognize the strengths and skill gaps in yourself and those around you, and look to address them. Your decision-making, communication and listening skills will all be key, and you’ll be adept at nurturing an environment where understanding of the customer experience should be reflected in what we do — customer first, process second. Lastly, you’ll know what needs to be achieved and how to put in place the right plan and resources to do it.

How you’ll progress

There’s a host of routes to choose from. Prove yourself in this role, and we’ll really encourage you to develop. Whether you choose to stay with Argos and perhaps step into a Store and then Regional Manager role or move across and develop in one of our Sainsbury’s stores or regions, you’ll have every opportunity to take your career where you want it to go.

Essential Criteria

• Relentless in your pursuit of better customer experiences, you'll evidence how you’ve changed things for the better for customers in a previous role.
• You’ve managed a fast-paced operation, delivering results across service, sales, customer outcomes and team performance.
• You use insight to make smart decisions that improve performance and customer experiences.
• You’re confident navigating employee relations, and apply HR policies with consistency and care.
• You’ve developed and supported performance and capability within a team, helping others step up and succeed.
• You know how to lead through change — keeping your team motivated and focused.
• You walk the talk — showing up every day as a role model for service and values.

What we’ll give you

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

• Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
• Free food and hot drinks provided for Colleagues in all our stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – we’ll match 4-7% of your pension contributions.
• Sainsbury’s share scheme – build up an investment at discounted rates.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – link with like-minded people to help fulfil your potential.
• Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.