At a Glance
- Tasks: Lead a small team to ensure smooth store operations and exceptional customer service.
- Company: Join a leading supermarket chain committed to inclusivity and employee growth.
- Benefits: Enjoy discounts, bonuses, generous holidays, and wellbeing support.
- Other info: Great opportunities for career progression and personal development.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in customer service and team management in a dynamic setting.
The predicted salary is between 31000 - 31000 € per year.
Salary: £31,000
Location: Armagh Store, Armagh, BT61 9AJ
Contract type: Permanent
Business area: Retail
Closing date: 16 May 2026
Requisition ID:
Shift hours:
- Early shift: 08:00 - 16:00
- Late shift: 15:00 - 23:00
Leading in our stores:
Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
What you’ll be doing:
- Working closely with a small team of managers to make sure the store runs like clockwork every day.
- Taking responsibility for the day-to-day running of the store, often being the only manager in with accountability for the full shop.
- Working alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
- People management is also a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
- Helping another store when needed.
What makes a great customer & trading manager:
- Previous line management responsibilities in a fast-paced, operational environment.
- Provides brilliant customer service, and coaches a team to do the same.
- Delivers KPIs or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and is comfortable doing this alone in the absence of more senior management.
Essential Criteria:
- A track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience of leading a team in a fast-paced, customer-facing environment.
- Operational leadership skills.
- Demonstrated success in meeting or exceeding KPIs.
- Has managed employee relations issues, including performance and absence management.
Working for us has great rewards:
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
- Discount card: 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every payday.
- An annual bonus scheme based on our, and your, performance.
- Free food and hot drinks provided for colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension: we match 4-7.5% of your pension contributions.
- Sainsbury’s share scheme: build up an investment at discounted rates.
- Wellbeing support: access to emotional support, counselling, legal and financial advice.
- Colleague networks: link with like-minded people to help fulfil your potential.
- Cycle to Work scheme: hire a new bike and cycling equipment, whilst saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop:
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect.
If you would like to learn more about our commitment to inclusivity, please take a look here. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Customer and Trading Manager - Small Supermarket JBLE1_NI in Armagh employer: Sainsbury's
As a Customer and Trading Manager at our Armagh store, you'll be part of a dynamic team that values bold leadership and exceptional customer service. We offer a supportive work culture with numerous benefits, including generous discounts, an annual bonus scheme, and extensive development opportunities to help you grow in your career. Join us in creating a rewarding shopping experience while enjoying a workplace that prioritises inclusivity and employee wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Trading Manager - Small Supermarket JBLE1_NI in Armagh
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you connect your experience with what they care about during interviews.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer service. Be ready to share these during your interview to showcase your skills.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and might even refer you, which can really boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Customer and Trading Manager - Small Supermarket JBLE1_NI in Armagh
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, make sure to highlight your love for delivering brilliant customer service. We want to see how you've motivated others and created a positive shopping experience in your previous roles.
Be Specific About Your Experience:Don’t just say you’ve led a team; give us the details! Share specific examples of how you’ve managed operations, met KPIs, or handled employee relations issues. This helps us see the real impact you've made.
Tailor Your Application:Make sure your application speaks directly to the role of Customer and Trading Manager. Use keywords from the job description to show that you understand what we’re looking for and how you fit the bill.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Sainsbury's
✨Know Your Store Inside Out
Before the interview, make sure you’re familiar with the store's layout, product offerings, and any recent promotions. This shows your genuine interest in the role and helps you discuss how you can enhance customer experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a fast-paced environment. Highlight specific situations where you motivated your team, resolved conflicts, or improved performance metrics. This will demonstrate your capability to manage operations effectively.
✨Understand Customer Service Excellence
Be ready to discuss what brilliant customer service means to you. Share instances where you’ve gone above and beyond for customers and how you’ve coached others to do the same. This aligns perfectly with the expectations for the Customer and Trading Manager role.
✨Prepare for Performance Metrics Discussion
Familiarise yourself with key performance indicators (KPIs) relevant to the supermarket industry. Be prepared to talk about how you’ve met or exceeded these in previous roles, as this will show your ability to drive results and contribute to the store’s success.
