At a Glance
- Tasks: Lead a night team to ensure smooth store operations and excellent customer service.
- Company: Join a leading retailer committed to inclusivity and employee development.
- Benefits: Enjoy discounts, bonuses, free food, and generous holiday entitlement.
- Other info: Opportunities for career growth and a supportive workplace culture.
- Why this job: Make a real impact while working in a dynamic night environment.
- Qualifications: Previous management experience in fast-paced settings and strong leadership skills.
The predicted salary is between 31700 - 31700 £ per year.
Customer and Trading Manager - Nightshift
Salary: £31,700; Location: Wantage Store, Wantage, OX12 9AJ; Contract type: Permanent; Business area: Retail
- Shift hours
- Overview
Leading in our stores
Our management teams don’t just run stores – they’re the driving force behind our business.
With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers.
Whether it’s product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers.
And the impact?
Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors.
This is how we bring our purpose to life, one powerful action at a time.
Responsibilities
- Leading a team overnight to deliver all replenishment activities across the store while prioritising deliveries, organising the warehouse and replenishing shelves.
- Often, you will run a full store operation overnight, responsible for the full shift and the safety and wellbeing of colleagues in store.
- Ensuring standards are brilliant come morning so we’re ready to serve our customers.
- People management is a key part of the role, including performance and capability, conducting disciplinary matters, and ensuring scheduling and pay accuracy.
Our nightshift managers work full-time hours over 4 nights, with a £4,500 premium on top of base salary. Night shifts typically run from 22:00 until 08:00.
- What makes a great nightshift manager
- Comfortable with nightshift working and able to adapt to the physical and mental demands, maintaining a safe and healthy environment for the team.
- Previous line management experience in a fast-paced, operational environment.
- Resilience to the mental and physical demands of working nights.
- Provides excellent customer service and coaches a team to do the same.
- Experience delivering and monitoring KPIs or other performance indicators.
- Ability to manage disciplinary, performance or other employee relations issues.
- Leads operations and is comfortable working alone in the absence of more senior management.
- Values inclusivity in all activities.
- Proven track record of delivering outstanding customer service and coaching colleagues to do the same.
- Experience leading a team in a fast-paced, customer-facing environment, motivating others and keeping operations running smoothly.
- Operational leadership skills, including taking responsibility for store operations when senior managers are absent.
- Demonstrated success in meeting or exceeding KPIs across sales, availability, customer satisfaction or colleague engagement.
- Experience managing employee relations issues, including performance and absence management.
Desirable
- Has worked night shifts in a high-volume, operational environment and created a safe, supportive atmosphere for the team during out-of-hours trading.
Benefits
- Discount card – 10% discount on shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15% at Sainsbury’s on Fridays and Saturdays.
- An annual bonus scheme based on performance.
- Free food and hot drinks provided for colleagues in all stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – company contributions matched between 4% and 7.5%.
- Sainsbury’s share scheme – potential to build up an investment at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – opportunities to connect with networks to support development.
- Cycle to Work scheme – hire a bike and equipment and save on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop
We are committed to being a truly inclusive retailer, where every colleague can reach their full potential and every customer feels welcome.
We may offer enhanced discretionary leave for families and support for carers.
Our internal networks seek to ensure true representation and help remove barriers that colleagues may face.
We provide development opportunities, including mentorship, training, and career progression pathways, to help colleagues grow and succeed.
We celebrate diversity through initiatives and events and foster a culture of inclusion and respect.
If you would like to learn more, please visit our inclusivity resources.
- Reasonable adjustments
- If you require any reasonable adjustments during the application or interview stages, please let us know and we will support you.
- #J-18808-Ljbffr
Customer and Trading Manager - Nightshift in Wantage employer: Sainsbury's Supermarkets Ltd
Sainsbury's Supermarkets Ltd is an excellent employer, offering a vibrant work culture where teamwork and customer service are at the forefront. Employees benefit from competitive pay, night shift premiums, and a range of perks including discounts and generous holiday entitlement, all while working in a supportive environment that encourages personal growth and wellbeing.
Contact Details:
Sainsbury's Supermarkets Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Trading Manager - Nightshift in Wantage
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Sainsbury's Supermarkets Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Sainsbury's Supermarkets Ltd!
We think you need these skills to ace Customer and Trading Manager - Nightshift in Wantage
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Sainsbury's Supermarkets Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Sainsbury's Supermarkets Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Sainsbury's Supermarkets Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Sainsbury's Supermarkets Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
