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- Tasks: Lead store operations and ensure exceptional customer service while achieving KPIs.
- Company: A leading supermarket chain in the UK with a focus on customer satisfaction.
- Benefits: Competitive salary, career growth opportunities, and employee benefits.
- Why this job: Join a dynamic team and make a real impact on customer experience.
- Qualifications: Experience in line management and a passion for delivering great service.
- Other info: Fast-paced environment with plenty of room for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
A leading supermarket chain in the UK is seeking a Customer and Trading Manager to oversee store operations. The ideal candidate will have experience in line management within a fast-paced environment and a proven track record in delivering exceptional customer service while achieving KPIs.
Responsibilities include:
- Managing daily operations
- Overseeing a team
- Handling employee relations
The position offers competitive benefits and opportunities for career growth.
Store Operations Manager - Customer & Trading Lead employer: Sainsbury's Supermarkets Ltd
Contact Detail:
Sainsbury's Supermarkets Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Operations Manager - Customer & Trading Lead
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the supermarket chain on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to store operations and customer service. We should also think of examples from our past experiences that showcase our ability to manage teams and meet KPIs.
✨Tip Number 3
Dress the part! When we land that interview, let’s make sure we look professional and approachable. First impressions matter, especially in a customer-focused role.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great way to reiterate our fit for the position.
We think you need these skills to ace Store Operations Manager - Customer & Trading Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in line management and customer service. We want to see how you've excelled in fast-paced environments, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer and Trading Manager role. Share specific examples of how you've met KPIs and led teams successfully.
Showcase Your Leadership Skills: In your application, emphasise your leadership style and how you handle employee relations. We’re looking for someone who can inspire a team and create a positive work environment, so let us know how you do that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Sainsbury's Supermarkets Ltd
✨Know Your Numbers
As a Store Operations Manager, you'll need to be familiar with KPIs. Brush up on key metrics related to customer service and trading performance. Be ready to discuss how you've achieved or exceeded these in your previous roles.
✨Showcase Your Leadership Style
Since the role involves managing a team, think about your leadership approach. Prepare examples of how you've motivated your team in a fast-paced environment and resolved any employee relations issues effectively.
✨Customer Service is Key
Exceptional customer service is crucial for this position. Have specific examples ready that demonstrate how you've improved customer satisfaction or handled difficult situations. This will show your potential employer that you prioritise the customer experience.
✨Research the Company Culture
Understanding the supermarket chain's values and culture can give you an edge. Familiarise yourself with their mission and any recent initiatives they've launched. This knowledge will help you tailor your answers and show that you're a great fit for their team.
