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- Tasks: Lead a team to create exceptional customer experiences and manage store operations.
- Company: A leading UK retailer known for its commitment to customer satisfaction.
- Benefits: Competitive salary, discounts, bonus scheme, and a supportive work environment.
- Why this job: Be a champion for customer experience and make a real difference in retail.
- Qualifications: Experience in customer service and strong leadership skills.
- Other info: Opportunity for career growth in a dynamic retail environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading UK retailer is seeking a Lead Customer Experience Manager in Stockport. The ideal candidate will lead a team of managers to ensure exceptional customer experiences, manage operations effectively, and analyze performance metrics.
Responsibilities include:
- Coaching managers
- Planning trading activities
- Managing in the absence of senior management
This role offers a competitive salary and various benefits including discounts and a bonus scheme.
Senior Store Experience Leader - KPI-Driven People Champion in Stockport employer: Sainsbury's Supermarkets Ltd
Contact Detail:
Sainsbury's Supermarkets Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Store Experience Leader - KPI-Driven People Champion in Stockport
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience and team leadership. We want to showcase our skills in coaching and managing operations effectively.
✨Tip Number 3
Showcase your KPI-driven mindset! Be ready to discuss how you've used performance metrics to improve customer experiences in past roles. Numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we can keep track of your progress easily.
We think you need these skills to ace Senior Store Experience Leader - KPI-Driven People Champion in Stockport
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for creating exceptional customer experiences shine through. We want to see how you’ve made a difference in previous roles and how you can bring that energy to our team.
Highlight Your Leadership Skills: As a Senior Store Experience Leader, you'll be guiding a team of managers. Make sure to showcase your leadership experience and any successful coaching or mentoring moments. We love to see how you've inspired others to achieve their best!
Be Data-Driven: Since this role is KPI-driven, don’t forget to mention your experience with performance metrics. We’re keen on candidates who can analyse data to improve operations and enhance customer satisfaction, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Sainsbury's Supermarkets Ltd
✨Know Your Metrics
As a Senior Store Experience Leader, you'll need to be KPI-driven. Brush up on key performance indicators relevant to customer experience and retail operations. Be ready to discuss how you've used metrics in the past to drive improvements and enhance team performance.
✨Showcase Your Coaching Skills
This role involves coaching managers, so prepare examples of how you've successfully developed others in previous positions. Think about specific situations where your guidance led to improved team performance or customer satisfaction.
✨Plan for Success
Since planning trading activities is part of the job, come prepared with ideas on how you would approach this. Consider discussing seasonal trends or promotional strategies that have worked well for you in the past, and how you would implement them in this new role.
✨Demonstrate Leadership in Absence
You'll need to manage operations effectively when senior management is away. Prepare to share experiences where you've taken charge in challenging situations, highlighting your decision-making skills and ability to maintain team morale under pressure.
