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- Tasks: Pick and pack online orders, ensuring a great shopping experience for customers.
- Company: Join Sainsbury’s, a community-focused retailer with a vibrant work culture.
- Benefits: Enjoy competitive pay, discounts, free food, and generous holiday entitlement.
- Other info: Flexible hours with opportunities for training and career growth.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Must be friendly, enthusiastic, and ready to work in a fast-paced environment.
The predicted salary is between 27400 - 27400 £ per year.
Rate: £13.23 per hour
Location: Hankridge Farm Store, Taunton, TA1 2LR
Hours: Part time, 16 hours per week
Contract type: Permanent
Business area: Retail
Closing date: 02 May 2026
Requisition ID: 400057734
Shift hours: Early shift: 04:00 - 08:00
Working in our stores: Our stores are fast‑paced environments where no two days are ever the same. They are at the heart of the local community providing outstanding value, quality and great service. As one of our Online Assistants, you’ll be the special ingredient that supports a joyful shopping experience for our online customers, so they get everything they shop at Sainsbury’s for. If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age. You must have Right to Work eligibility in the UK.
What you’ll be doing:
- Picking and selecting the best quality products on the shop floor that online customers have ordered ready for it to be delivered to their doorsteps – or providing brilliant substitutions where products are out of stock.
- Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop.
- Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers.
- Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help.
- Build great knowledge about our products, services and promotions to help provide recommendations.
- Working flexibly across the store as required.
What makes a great Sainsbury’s Colleague:
- Happy with early morning starts (as most shifts start at 4am) and working in a fast‑paced, physical and high‑energy environment, often on your own but also thrive in being part of a team.
- Friendly and welcoming with a genuine enthusiasm for helping customers.
- Enjoys working in a fast‑paced, physical and high‑energy environment, using initiative to solve problems and taking responsibility for owning tasks.
- Always ready to work flexibly and productively to a high standard across the store - you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things.
- Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG.
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers.
Working for us has great rewards: We truly value our colleagues and provide market‑leading benefits and training to reflect that:
- Nightshift premium - in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight - 5am (where applicable).
- Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
- Free food and hot drinks - provided for Colleagues in all our stores.
- Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave.
- Pension – we’ll match between 4-7.5% of your pension contributions.
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices.
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
- Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Online Assistant in Somerset employer: Sainsbury's Supermarkets Ltd
Contact Detail:
Sainsbury's Supermarkets Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant in Somerset
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sainsbury’s. Understand their values, products, and what makes them tick. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for retail roles and rehearse your answers. Focus on your customer service skills and how you can contribute to creating a joyful shopping experience for online customers.
✨Tip Number 3
Dress the part! Even if it’s an online interview, make sure you look presentable. It shows professionalism and respect for the opportunity. Plus, it’ll help you feel more confident when answering questions.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows appreciation for the opportunity and keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Online Assistant in Somerset
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for helping customers shine through. We want to see that you’re excited about the role and ready to bring a friendly vibe to our team!
Tailor Your Application: Make sure to customise your application to highlight how your skills match what we’re looking for. Mention any experience in fast-paced environments or customer service – it’ll make you stand out!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Online Assistant role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly and helps us keep track of all the amazing candidates like you.
How to prepare for a job interview at Sainsbury's Supermarkets Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Online Assistant entails. Familiarise yourself with the tasks like picking products, handling customer queries, and using digital tools. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Customer Service Skills
Since this role is all about providing a great shopping experience, be ready to share examples of how you've helped customers in the past. Think of specific situations where you went above and beyond to solve a problem or make someone's day better. This will demonstrate your enthusiasm for helping others.
✨Emphasise Flexibility and Teamwork
The job requires working in a fast-paced environment and being part of a team. Be prepared to discuss how you adapt to changing situations and work well with others. Share experiences where you’ve had to be flexible or take initiative, as this will highlight your suitability for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You might ask about training opportunities, team dynamics, or how success is measured in the position. Thoughtful questions can leave a lasting impression on your interviewer.