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- Tasks: Assist customers at checkouts, kiosks, and with Click & Collect parcels.
- Company: Join Sainsbury's, a community-focused retailer passionate about food and service.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
- Why this job: Be part of a dynamic team, learn new skills, and make a difference in customer experiences.
- Qualifications: Must be friendly, enthusiastic, and able to work flexibly in a fast-paced environment.
- Other info: Opportunities for career progression and a commitment to inclusivity.
Rate: £12.60 per hourLocation: Tewkesbury Road Store, Cheltenham, GL51 9RRHours: Part time, 12 hours per weekContract type: Fixed-Term AssignmentBusiness area: RetailRequisition ID: 400036808
Could you be one of our Christmas champions this year? Whether you’re a Nut Roast Navigator, or a Mince Pie Magician, bring your energy into this season and help us create the best Christmas possible for our customers.
Our stores are fast-paced environments where no two days are ever the same, especially during our busiest and most magical time of the year. They are at the heart of the local community providing outstanding value, quality and great service. As one of our Services Assistants, you’ll be one of our Christmas Champions that provides the very best shopping experience for our customers.
- If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
- You must have Right to Work eligibility in the UK
What you’ll be doing:
- Always being on hand to serve and support customers on our checkouts, self-service tills, and kiosks or even our petrol stations, supporting with any questions and proactively offering help
- Picking and selecting the best quality products on the shop floor for customers using our On-demand grocery ordering service and assisting customers with Click & Collect parcels.
- Build great knowledge about our products, services and promotions to help provide recommendations
- Dealing with complaints, refunds, shelf tickets and advertising
- Working flexibly across the store as needed
What makes a great Sainsbury’s Colleague:
- Friendly and welcoming with a genuine enthusiasm for helping customers
- Happy working in a fast-paced, physical and high energy environment, and thrives in being part of a team
- Takes responsibility for owning tasks and uses initiative to solve problems
- Always prepared to work flexibly and productively across the store to a high standard – you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
- Comfortable in learning to use new digital tools and technology to do your job brilliantly
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers
Working for us has great rewards:
We truly value our colleagues and provide market‑leading benefits and training to reflect that:
- Discount card –10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
- Free food and hot drinks – provided for Colleagues in all our stores
- Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
- Pension – we’ll match between 4-7.5% of your pension contributions
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues
Whilst many of our roles will be temporary over the festive period, there may also be permanent opportunities available – please check the contract type and schedule hours before applying to ensure that the role is right for you.
Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
If you need an update on your application, you should contact the store that you have applied to. You can find contact details for all Sainsbury\’s stores here .
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a rangeenhanced discretionary leave for families, as well as support for carers. We provide our colleaguesresources to help themunderstand and support their role and theirteam effectively. Our internal colleague networks seektoensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.
We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a lookhere .
As part our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
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Services Assistant employer: Sainsbury's Supermarkets Ltd
Contact Detail:
Sainsbury's Supermarkets Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Assistant
✨Tip Number 1
Familiarise yourself with Sainsbury's products and services. Knowing the ins and outs of what we offer will not only help you answer customer queries but also show your enthusiasm for the role during any discussions.
✨Tip Number 2
Demonstrate your ability to work in a fast-paced environment. Think of examples from previous jobs or experiences where you've thrived under pressure, as this is key for a Services Assistant role.
✨Tip Number 3
Showcase your teamwork skills. Be ready to discuss how you've collaborated with others in past roles, as being part of a team is essential in our stores.
✨Tip Number 4
Prepare to talk about your problem-solving abilities. Think of specific instances where you've taken initiative to resolve issues, as this aligns perfectly with the responsibilities of a Services Assistant.
We think you need these skills to ace Services Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Services Assistant. Emphasise your customer service experience, ability to work in a fast-paced environment, and any previous retail roles.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific aspects of the job description that excite you, such as working with customers or being part of a team, and explain how your background makes you a great fit.
Highlight Flexibility: Since the role requires flexibility in working hours, make sure to mention your availability clearly. If you can work various shifts, including early mornings or late evenings, state this in your application.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully dealt with customer complaints or challenges in previous roles. This will demonstrate your ability to take responsibility and use initiative, which is key for this position.
How to prepare for a job interview at Sainsbury's Supermarkets Ltd
✨Show Your Enthusiasm
As a Services Assistant, it's crucial to demonstrate your genuine enthusiasm for helping customers. Be sure to express your passion for providing excellent service and how you enjoy working in a fast-paced environment.
✨Know the Products
Familiarise yourself with the products and services offered by the company. During the interview, mention any specific products you like or promotions you’ve noticed. This shows that you’re proactive and ready to assist customers effectively.
✨Demonstrate Flexibility
Highlight your ability to work flexibly across different roles within the store. Share examples of times when you've adapted to changing situations or taken on various tasks, as this is key in a dynamic retail environment.
✨Prepare for Common Scenarios
Think about potential customer interactions you might face, such as handling complaints or assisting with Click & Collect parcels. Prepare responses that showcase your problem-solving skills and your commitment to customer satisfaction.