Services Assistant

Services Assistant

Bath Full-Time No home office possible
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Sainsbury's Supermarkets Ltd

At a Glance

  • Tasks: Assist customers at checkouts, kiosks, and with Click & Collect parcels.
  • Company: Join Sainsbury's, a community-focused retailer passionate about quality food and service.
  • Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
  • Why this job: Be part of a dynamic team, learn new skills, and make a real impact in your community.
  • Qualifications: Must be friendly, enthusiastic, and able to work flexibly in a fast-paced environment.
  • Other info: Opportunities for career progression and a commitment to inclusivity.

Rate: £12.60 per hourLocation: Bath Store, Bath, BA1 2DRHours: Part time, 12 hours per weekContract type: PermanentBusiness area: RetailClosing date: 24 January 2026Requisition ID: 400046185

Shift hoursAvailability between 07:00-18:00 Monday to Saturday.

Working in our stores:

Our stores are fast-paced environments where no two days are ever the same, especially during our busiest and most magical time of the year. They are at the heart of the local community providing outstanding value, quality and great service. As one of our Services Assistants, you’ll be the special ingredient that provides the very best shopping experience for our customers.

  • If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
  • You must have Right to Work eligibility in the UK

What you’ll be doing:

  • Always being on hand to serve and support customers on our checkouts, self-service tills, and kiosks or even our petrol stations, supporting with any questions and proactively offering help
  • Picking and selecting the best quality products on the shop floor for customers using our On-demand grocery ordering service and assisting customers with Click & Collect parcels.
  • Build great knowledge about our products, services and promotions to help provide recommendations
  • Dealing with complaints, refunds, shelf tickets and advertising
  • Safely moving and retrieving trolleys in our customer car parks
  • Working flexibly across the store as needed

What makes a great Sainsbury’s Colleague:

  • Friendly and welcoming with a genuine enthusiasm for helping customers
  • Happy working in a fast-paced, physical and high energy environment, and thrives in being part of a team
  • Takes responsibility for owning tasks and uses initiative to solve problems
  • Always prepared to work flexibly and productively across the store to a high standard – you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
  • Comfortable in learning to use new digital tools and technology to do your job brilliantly
  • Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers

Working for us has great rewards:

We truly value our colleagues and provide market-leading benefits and training to reflect that:

  • Discount card –10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
  • Free food and hot drinks – provided for Colleagues in all our stores
  • Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
  • Pension – we’ll match between 4-7.5% of your pension contributions
  • Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
  • Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
  • Wellbeing support– including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues

Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.

If you need an update on your application, you should contact the store that you have applied to. You can find contact details for all Sainsbury\’s stores here .

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range ofenhanced discretionary leave for families, as well as support for carers. We provide our colleaguesresources to help themunderstand and support their role and theirteam effectively. Our internal colleague networks seek toensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.

We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a lookhere .

As part our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

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Services Assistant employer: Sainsbury's Supermarkets Ltd

At Sainsbury's, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Bath. As a Services Assistant, you'll enjoy competitive pay, generous discounts, and comprehensive training that fosters personal growth and development. Our commitment to inclusivity and employee wellbeing ensures that every colleague feels valued and supported, making it a rewarding place to build your career.
Sainsbury's Supermarkets Ltd

Contact Detail:

Sainsbury's Supermarkets Ltd Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Services Assistant

✨Tip Number 1

Familiarise yourself with Sainsbury's products and services. Knowing the ins and outs of what we offer will not only help you answer customer queries but also show your enthusiasm for the role during any interactions.

✨Tip Number 2

Demonstrate your ability to work in a fast-paced environment. Think of examples from previous jobs or experiences where you've thrived under pressure, as this is crucial for a Services Assistant role.

✨Tip Number 3

Showcase your teamwork skills. Be ready to discuss how you've collaborated with others in past roles, as being part of a team is essential in our stores.

✨Tip Number 4

Prepare to talk about your problem-solving abilities. We value colleagues who can take initiative and resolve issues effectively, so think of specific instances where you've done just that.

We think you need these skills to ace Services Assistant

Customer Service Skills
Communication Skills
Teamwork
Problem-Solving Skills
Attention to Detail
Flexibility
Time Management
Product Knowledge
Digital Literacy
Ability to Work in a Fast-Paced Environment
Initiative
Complaint Handling
Adaptability

Some tips for your application 🫡

Understand the Role: Read through the job description carefully to understand the responsibilities and skills required for the Services Assistant position. Tailor your application to highlight how your experience aligns with these requirements.

Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or retail. Use bullet points for clarity and focus on achievements that demonstrate your ability to thrive in a fast-paced environment.

Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have provided excellent customer service in the past and how you can contribute to creating a great shopping experience.

Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Services Assistant role.

How to prepare for a job interview at Sainsbury's Supermarkets Ltd

✨Show Your Enthusiasm

As a Services Assistant, having a genuine enthusiasm for helping customers is key. Make sure to express your passion for customer service during the interview and share examples of how you've gone above and beyond to assist customers in the past.

✨Demonstrate Flexibility

This role requires working flexibly across the store. Be prepared to discuss your ability to adapt to different tasks and environments. Share experiences where you successfully managed multiple responsibilities or adjusted to changing situations.

✨Highlight Teamwork Skills

Working as part of a team is essential in a fast-paced retail environment. Talk about your previous experiences collaborating with others, and how you contribute to a positive team dynamic. Mention any specific instances where teamwork led to success.

✨Familiarise Yourself with Products

Knowledge about the products and services offered is crucial. Before the interview, take some time to research Sainsbury's offerings. Be ready to discuss how you would use this knowledge to enhance the shopping experience for customers.

Services Assistant
Sainsbury's Supermarkets Ltd
Location: Bath
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