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- Tasks: Assist customers at checkouts, kiosks, and with Click & Collect parcels.
- Company: Join Sainsbury's, a community-focused retailer passionate about food and service.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
- Why this job: Be part of a dynamic team, learn new skills, and make a difference in customer experiences.
- Qualifications: Must be friendly, enthusiastic, and able to work flexibly; 18+ for certain shifts.
- Other info: Inclusive workplace with development opportunities and a commitment to diversity.
Rate: £12.45 per hour
Location: Penrith Store, Penrith, CA11 7FG
Hours: Part time, 16:15 hours per week
Contract type: Fixed-Term Assignment
Business area: Retail
Closing date: 02 July 2025
Requisition ID: 400003583
Working in our stores:
Our stores are fast-paced environments where no two days are ever the same and food is our passion. They are at the heart of the local community providing outstanding value, unbeatable quality and great service. As one of our Services Assistants, you’ll be the special ingredient that provides the very best shopping experience for our customers.
If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age. You must have Right to Work eligibility in the UK.
What you’ll be doing:
- Always being on hand to serve and support customers on our checkouts, self-service tills, and kiosks or even our petrol stations, supporting with any questions and proactively offering help.
- Picking and selecting the best quality products on the shop floor for customers using our On-demand grocery ordering service and assisting customers with Click & Collect parcels.
- Building great knowledge about our products, services and promotions to help provide recommendations.
- Dealing with complaints, refunds, shelf tickets and advertising.
- Working flexibly across the store as needed.
What makes a great Sainsbury’s Colleague:
- Friendly and welcoming with a genuine enthusiasm for helping customers.
- Happy working in a fast-paced, physical and high energy environment, and thrives in being part of a team.
- Takes responsibility for owning tasks and uses initiative to solve problems.
- Always prepared to work flexibly and productively across the store to a high standard - you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things.
- Comfortable in learning to use new digital tools and technology to do your job brilliantly.
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers.
Working for us has great rewards:
- Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
- Free food and hot drinks - provided for Colleagues in all our stores.
- Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave.
- Pension – we’ll match between 4-7.5% of your pension contributions.
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices.
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
- Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.
Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
An inclusive place to work and shop:
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.
We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect.
If you would like to learn more about our commitment to inclusivity, please take a look here. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Services Assistant employer: Sainsbury's Supermarkets Ltd
Contact Detail:
Sainsbury's Supermarkets Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Assistant
✨Tip Number 1
Familiarise yourself with Sainsbury's products and services. Knowing the ins and outs of what we offer will not only help you answer customer queries but also show your enthusiasm for the role during any interactions.
✨Tip Number 2
Demonstrate your ability to work in a fast-paced environment. Think of examples from previous jobs or experiences where you've thrived under pressure, as this is key for a Services Assistant role.
✨Tip Number 3
Showcase your teamwork skills. Be ready to discuss how you've collaborated with others in past roles, as being part of a team is essential in our stores.
✨Tip Number 4
Prepare to talk about your problem-solving abilities. Think of specific instances where you've taken initiative to resolve issues, as this aligns perfectly with the responsibilities of a Services Assistant.
We think you need these skills to ace Services Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that align with the Services Assistant role. Emphasise your customer service experience, teamwork abilities, and any familiarity with retail environments.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Sainsbury's that resonate with you, such as their commitment to community and customer service.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as problem-solving, attention to detail, and adaptability. Provide examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Sainsbury's Supermarkets Ltd
✨Show Your Enthusiasm
As a Services Assistant, having a genuine enthusiasm for helping customers is key. Make sure to express your passion for customer service during the interview and share examples of how you've gone above and beyond to assist customers in the past.
✨Demonstrate Flexibility
This role requires you to work flexibly across the store. Be prepared to discuss your ability to adapt to different tasks and environments. Share experiences where you've successfully handled multiple responsibilities or adapted to changing situations.
✨Know the Products
Familiarise yourself with the products and services offered by the company. During the interview, mention any specific products you like or promotions you’ve noticed. This shows that you're proactive and genuinely interested in the role.
✨Prepare for Common Scenarios
You may be asked how you would handle customer complaints or difficult situations. Think of examples from your past experiences where you resolved issues effectively. This will demonstrate your problem-solving skills and ability to maintain a positive shopping experience.