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- Tasks: Support customers at checkouts, assist with Click & Collect, and maintain store standards.
- Company: Join Sainsbury’s, a community-focused retailer passionate about food and service.
- Benefits: Enjoy discounts, free food, generous holidays, and pension contributions.
- Why this job: Be the special ingredient in creating amazing shopping experiences for customers.
- Qualifications: Friendly, enthusiastic, and ready to thrive in a fast-paced team environment.
- Other info: Great opportunities for training, development, and career progression.
Role details
- Rate: £12.60 per hour
- Location: Tonbridge Store, Tonbridge, TN9 1SF
- Hours: Part time, 26 hours per week
- Contract type: Permanent
- Business area: Retail
- Closing date: 27 September 2025
- Requisition ID: 400022253
Shift hours
- Monday: 10:00 – 18:00
- Wednesday: 16:30 – 22:30
- Thursday: 09:30 – 15:30
- Saturday: 14:30 – 22:30
Working in our stores:
Our stores are fast-paced environments where no two days are ever the same and food is our passion. They are at the heart of the local community providing outstanding value, unbeatable quality and great service. As one of our Services Assistants, you’ll be the special ingredient that provides the very best shopping experience for our customers.
- If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
- You must have Right to Work eligibility in the UK
What you’ll be doing:
- Always being on hand to serve and support customers on our checkouts, self-service tills, and kiosks or even our petrol stations, supporting with any questions and proactively offering help
- Picking and selecting the best quality products on the shop floor for customers using our On-demand grocery ordering service and assisting customers with Click & Collect parcels.
- Build great knowledge about our products, services and promotions to help provide recommendations
- Dealing with complaints, refunds, shelf tickets and advertising
- Working flexibly across the store as needed
What makes a great Sainsbury’s Colleague:
- Friendly and welcoming with a genuine enthusiasm for helping customers
- Happy working in a fast-paced, physical and high energy environment, and thrives in being part of a team
- Takes responsibility for owning tasks and uses initiative to solve problems
- Always prepared to work flexibly and productively across the store to a high standard – you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
- Comfortable in learning to use new digital tools and technology to do your job brilliantly
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers
Working for us has great rewards:
We truly value our colleagues and provide market-leading benefits and training to reflect that:
- Discount card –10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
- Free food and hot drinks – provided for Colleagues in all our stores
- Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
- Pension – we’ll match between 4-7.5% of your pension contributions
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Wellbeing support– including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues
Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range ofenhanced discretionary leave for families, as well as support for carers. We provide our colleaguesresources to help themunderstand and support their role and theirteam effectively. Our internal colleague networks seek toensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.
We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a lookhere .
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
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Services Assistant employer: Sainsbury's Supermarkets Ltd
Contact Detail:
Sainsbury's Supermarkets Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Assistant
✨Tip Number 1
Get to know the company! Research Sainsbury’s values and culture. When you understand what they stand for, you can tailor your approach during interviews and show how you fit right in.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Role-play with a friend or family member to boost your confidence before the big day.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. A neat appearance shows that you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Sainsbury’s. Don’t miss out!
We think you need these skills to ace Services Assistant
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food and customer service shine through. We want to see that you’re genuinely excited about working in a fast-paced environment where food is at the heart of everything we do.
Be Yourself: Don’t be afraid to let your personality come through in your application. We value friendly and welcoming colleagues, so share a bit about what makes you unique and how you connect with customers.
Highlight Your Flexibility: Make sure to mention your ability to work flexibly across different shifts and tasks. We appreciate team players who can adapt to the needs of the store, so give us examples of how you've done this in the past.
Apply Early!: Our vacancies can close quickly, so don’t wait around! Head over to our website and get your application in as soon as possible. We can’t wait to hear from you!
How to prepare for a job interview at Sainsbury's Supermarkets Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Services Assistant. Familiarise yourself with the tasks mentioned in the job description, like serving customers and handling complaints. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Show Your Customer Service Skills
Since this role is all about providing an excellent shopping experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during the interview to showcase your friendly and helpful nature.
✨Embrace the Fast-Paced Environment
Working in retail can be hectic, so it's important to convey that you're comfortable in a busy setting. Share experiences where you've thrived under pressure or adapted quickly to changing situations. This will show that you can handle the dynamic nature of the store.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they support inclusivity in the workplace. This not only shows your interest in the company but also helps you determine if it’s the right fit for you.
