At a Glance
- Tasks: Lead a small team to ensure smooth store operations and exceptional customer service.
- Company: Join a leading supermarket chain committed to inclusivity and employee growth.
- Benefits: Enjoy discounts, bonuses, free food, generous holidays, and wellness support.
- Other info: Opportunities for career progression and a supportive work culture await you.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in management and a passion for customer service are essential.
The predicted salary is between 31700 - 31700 £ per year.
Customer and Trading Manager - Small Supermarket
Salary: From £31,700
Location: Burton Latimer Store, Kettering, NN15 5RL
Contract type: Permanent
Business area: Retail
Leading in our stores: Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands‑on, sleeves‑rolled‑up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next‑level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
Please note this is a regional vacancy and you may be asked to travel up to 25 miles / 45 minutes from your home location.
What you’ll be doing:
- Working closely with a small team of managers to make sure the store runs like clockwork every day.
- Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
- Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
- People management is also a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
- Where we have close knit networks of stores and it may mean that you need to help another store now and then.
What makes a great customer & trading manager:
- Previous line management responsibilities in a fast‑paced, operational environment.
- Provides brilliant customer service, and coaches a team to do the same.
- Delivers KPI's or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and comfortable doing this alone in the absence of more senior management.
- A track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience of leading a team in a fast‑paced, customer‑facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
- Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
- Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
- Has managed employee relations issues, including performance and absence management.
Working for us has great rewards:
- Salary will be dependent upon your experience as well as the store size, complexity and location.
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday.
- An annual bonus scheme based on our, and your, performance.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – we’ll match 4‑7.5% of your pension contributions.
- Sainsbury’s share scheme – build up an investment at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – link with like‑minded people to help fulfil your potential.
- Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop:
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect.
If you would like to learn more about our commitment to inclusivity, please take a look here.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Regional Store Leader - Customer & Trading employer: Sainsbury's Supermarkets Ltd
As a Regional Store Leader at our Burton Latimer location, you will be part of a dynamic team that thrives on delivering exceptional customer service and operational excellence. We offer a supportive work culture with numerous benefits, including generous discounts, an annual bonus scheme, and extensive employee development opportunities, ensuring that you can grow your career while making a meaningful impact in the community. Join us in creating a welcoming environment where every colleague can achieve their full potential and every customer enjoys a next-level shopping experience.
Contact Details:
Sainsbury's Supermarkets Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Regional Store Leader - Customer & Trading
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on those key skills they’re looking for, like leadership and customer service. The more you rehearse, the more confident you'll feel when it’s your turn in the hot seat.
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend local events. They might give you insider tips or even put in a good word for you. Plus, it shows you’re proactive and really interested in the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Regional Store Leader - Customer & Trading
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your previous line management experience. We want to see how you've empowered teams and driven performance in a fast-paced environment.
Customer Service is Key:Don’t forget to mention your passion for customer service! Share examples of how you've delivered brilliant service and coached others to do the same. This is super important for us at StudySmarter.
Be Specific About Your Achievements:Use concrete examples to demonstrate how you've met or exceeded KPIs in your past roles. We love seeing measurable impacts, so don’t hold back on the details!
Apply Through Our Website:Finally, make sure you apply through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Sainsbury's Supermarkets Ltd
✨Know Your Store Inside Out
Before the interview, make sure you’re familiar with the store's operations and customer service standards. Research the specific challenges the store faces and think about how your experience can help address them. This shows that you’re proactive and genuinely interested in the role.
✨Showcase Your Leadership Skills
Be ready to discuss your previous management experiences, especially in fast-paced environments. Prepare examples of how you've motivated teams, handled performance issues, and delivered on KPIs. This will demonstrate your capability to lead effectively in the absence of senior management.
✨Emphasise Customer Service Excellence
Since this role is all about delivering brilliant customer service, come prepared with specific examples of how you’ve provided exceptional service in the past. Highlight any coaching or mentoring you’ve done to improve team performance in this area.
✨Prepare for Operational Scenarios
Expect situational questions about managing daily operations and employee relations. Think through scenarios where you had to make quick decisions or resolve conflicts. Practising these responses will help you feel more confident during the interview.
