Online Assistant

Rate: £13.23 per hourLocation: Waterlooville Store, Hampshire, PO7 7UAHours: Part time, 12 hours per weekContract type: Fixed-Term AssignmentBusiness area: RetailRequisition ID: 400056691

Shift hours

• Early shift: 05:00 – 09:00
• Late shift: 13:00 – 17:00

Working in our stores:

Our stores are fast‑paced environments where no two days are ever the same. They are at the heart of the local community providing outstanding value, quality and great service. As one of our Online Assistants, you’ll be the special ingredient that supports a joyful shopping experience for our online customers, so they get everything they shop at Sainsbury’s for.

Requirements:

• If the shifts for this role cover hours earlier than 6am or later than 11pm, you must be at least 18 years of age.
• You must have Right to Work eligibility in the UK.

What you’ll be doing:

• Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery, or providing brilliant substitutions where products are out of stock.
• Using a handset that plans your route around the store, noting what you need to select and the time to complete each shop.
• Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers.
• Always ready to serve customers brilliantly, supporting with any questions and proactively offering help.
• Building great knowledge about our products, services and promotions to provide recommendations.
• Working flexibly across the store as required.

What makes a great Sainsbury’s Colleague:

• Happy with early morning starts (most shifts start at 4am) and working in a fast‑paced, physical, high‑energy environment, often on your own but also thriving as part of a team.
• Friendly and welcoming with genuine enthusiasm for helping customers.
• Enjoys working in a fast‑paced, physical environment, using initiative to solve problems and taking responsibility for owning tasks.
• Always ready to work flexibly and productively to a high standard across the store – you’ll be fully trained in a variety of skills, gaining opportunities to learn, develop and try new things.
• Comfortable learning to use new digital tools and technology to do the job brilliantly, and moving shopping containers up to 15 kg.
• Has great attention to detail, keeping the store clean and clutter‑free, always looking to create the best shopping experience for customers.

Working for us has great rewards:

We truly value our colleagues and provide market‑leading benefits and training to reflect that:

• Nightshift premium – in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight and 5 am (where applicable).
• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
• Free food and hot drinks – provided for Colleagues in all our stores.
• Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave.
• Pension – we’ll match between 4‑7.5% of your pension contributions.
• Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
• Wellbeing support – including free access to our Employee Assistance Programme, a confidential service providing support and guidance on a wide range of issues.

We are an inclusive workplace and retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

As a Disability Confident Leader, we offer reasonable adjustments during the application or interview stages.