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- Tasks: As an Online Assistant, you'll pick products for online orders and assist customers with queries.
- Company: Join Sainsbury's, a community-focused retailer passionate about quality food and great service.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support while working with us.
- Why this job: Experience a dynamic work environment, develop new skills, and make a positive impact on customers' lives.
- Qualifications: Must be 18+, have Right to Work eligibility, and be comfortable with early shifts and physical tasks.
- Other info: We value diversity and offer mentorship and career progression opportunities for all colleagues.
Rate: £12.45 per hourLocation: East Prescot Road Store, Liverpool, L14 5PTHours: Part time, 12 hours per weekContract type: Fixed-Term AssignmentBusiness area: RetailRequisition ID: 400006371
Shift hoursEarly shift: 04:00 – 08:00
Working in our stores:
Our stores are fast-paced environments where no two days are ever the same and food is our passion. They are at the heart of the local community providing outstanding value, unbeatable quality and great service. As one of our Online Assistants, you’ll deliver a joyful shopping experience for our online customers, so they get everything they shopped at Sainsbury’s for.
- If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
- You must have Right to Work eligibility in the UK
What you’ll be doing:
- Picking and selecting the best quality products on the shop floor that online customers have ordered ready for it to be delivered to their doorsteps – or providing brilliant substitutions where products are out of stock
- Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop
- Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers
- Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help
- Build great knowledge about our products, services and promotions to help provide recommendations
- Working flexibly across the store as required
What makes a great Sainsbury’s Colleague:
- Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team
- Friendly and welcoming with a genuine enthusiasm for helping customers
- Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks
- Always ready to work flexibly and productively to a high standard across the store – you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
- Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG.
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers
Working for us has great rewards:
We truly value our colleagues and provide market-leading benefits and training to reflect that:
- Discount card –10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
- Free food and hot drinks – provided for Colleagues in all our stores
- Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
- Pension – we’ll match between 4-7.5% of your pension contributions
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Wellbeing support– including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues
Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range ofenhanced discretionary leave for families, as well as support for carers. We provide our colleaguesresources to help themunderstand and support their role and theirteam effectively. Our internal colleague networks seek toensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.
We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a lookhere .
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
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Online Assistant employer: Sainsbury's Supermarkets Ltd
Contact Detail:
Sainsbury's Supermarkets Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant
✨Tip Number 1
Familiarise yourself with Sainsbury's products and services. Knowing the range of items available will help you provide better recommendations and substitutions, which is key for an Online Assistant.
✨Tip Number 2
Practice using digital tools and technology. Since you'll be using a handset to plan your route and manage orders, being comfortable with tech will make you stand out as a candidate.
✨Tip Number 3
Show your enthusiasm for customer service. Highlight any previous experience where you've gone above and beyond to help customers, as this aligns perfectly with the role's requirements.
✨Tip Number 4
Be prepared to discuss your flexibility and ability to work in a fast-paced environment. Share examples from past jobs or experiences that demonstrate your adaptability and teamwork skills.
We think you need these skills to ace Online Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Online Assistant position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience, particularly in retail or customer service. Emphasise skills such as attention to detail, teamwork, and problem-solving, which are crucial for this role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Sainsbury's and how your values align with theirs. Use examples from your past experiences to demonstrate your suitability.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for an Online Assistant.
How to prepare for a job interview at Sainsbury's Supermarkets Ltd
✨Show Your Enthusiasm for Early Mornings
Since most shifts start at 4am, it's important to express your willingness and enthusiasm for early starts. Share any previous experiences where you've successfully managed early shifts or how you stay motivated during those hours.
✨Demonstrate Your Customer Service Skills
As an Online Assistant, you'll be interacting with customers regularly. Prepare examples of how you've provided excellent customer service in the past, especially in fast-paced environments. Highlight your friendly and welcoming attitude.
✨Familiarise Yourself with Technology
You'll be using digital tools and handsets to manage orders and routes. Mention any experience you have with technology or similar systems, and express your eagerness to learn new tools quickly.
✨Emphasise Attention to Detail
Attention to detail is crucial in ensuring a great shopping experience. Be ready to discuss how you've maintained high standards in previous roles, whether it's keeping a workspace tidy or ensuring product quality.