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- Tasks: As an Online Assistant, you'll pick and pack orders for online customers, ensuring a great shopping experience.
- Company: Join Sainsbury's, a community-focused retailer known for quality food and outstanding service.
- Benefits: Enjoy a 10-15% discount, free food, generous holiday entitlement, and wellbeing support.
- Why this job: This role offers flexibility, teamwork, and the chance to learn in a fast-paced environment.
- Qualifications: Must be 18+, have Right to Work eligibility, and be comfortable with early starts and physical tasks.
- Other info: We value diversity and provide development opportunities for all colleagues.
Rate: £12.60 per hourLocation: Worle Store, Weston-super-Mare, BS22 6BLHours: Part time, 12 hours per weekContract type: Fixed-Term AssignmentBusiness area: Retail
Shift hoursEarly shift: 05:00 – 11:00Late shift: 12:00 – 20:00
Working in our stores:
Our stores are fast-paced environments where no two days are ever the same and food is our passion. They are at the heart of the local community providing outstanding value, unbeatable quality and great service. As one of our Online Assistants, you’ll deliver a joyful shopping experience for our online customers, so they get everything they shopped at Sainsbury’s for.
- If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
- You must have Right to Work eligibility in the UK
What you’ll be doing:
- Picking and selecting the best quality products on the shop floor that online customers have ordered ready for it to be delivered to their doorsteps – or providing brilliant substitutions where products are out of stock
- Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop
- Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers
- Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help
- Build great knowledge about our products, services and promotions to help provide recommendations
- Working flexibly across the store as required
What makes a great Sainsbury’s Colleague:
- Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team
- Friendly and welcoming with a genuine enthusiasm for helping customers
- Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks
- Always ready to work flexibly and productively to a high standard across the store – you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
- Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG.
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers
Working for us has great rewards:
We truly value our colleagues and provide market-leading benefits and training to reflect that:
- Nightshift premium -in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight – 5am (where applicable).
- Discount card –10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
- Free food and hot drinks – provided for Colleagues in all our stores
- Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
- Pension – we’ll match between 4-7.5% of your pension contributions
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Wellbeing support– including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.
We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
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Online Assistant employer: Sainsbury's Supermarkets Ltd
Contact Detail:
Sainsbury's Supermarkets Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant
✨Tip Number 1
Familiarise yourself with Sainsbury's products and services. Knowing the range of items available will help you provide better recommendations and substitutions for online customers, which is a key part of the Online Assistant role.
✨Tip Number 2
Demonstrate your ability to work in a fast-paced environment. During any interactions or interviews, share examples from previous jobs where you've thrived under pressure or managed multiple tasks efficiently.
✨Tip Number 3
Highlight your flexibility and willingness to learn. Since the role requires working various shifts and adapting to different tasks, showing that you're open to new experiences and can adjust quickly will make you a strong candidate.
✨Tip Number 4
Prepare to discuss your customer service skills. As an Online Assistant, you'll be interacting with customers and handling queries, so be ready to share how you've successfully resolved customer issues in the past.
We think you need these skills to ace Online Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Online Assistant role. Emphasise your ability to work in fast-paced environments, customer service experience, and any familiarity with digital tools.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Sainsbury's and how your values align with theirs, particularly around customer service and teamwork.
Highlight Flexibility and Initiative: In your application, stress your willingness to work flexible hours and your ability to take initiative. Provide examples of past experiences where you've successfully adapted to changing situations or solved problems independently.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Online Assistant position.
How to prepare for a job interview at Sainsbury's Supermarkets Ltd
✨Show Your Enthusiasm for Early Mornings
Since most shifts start at 4am, it's important to express your willingness and enthusiasm for early morning starts. Share any previous experiences that demonstrate your ability to thrive in a fast-paced environment during these hours.
✨Demonstrate Customer Service Skills
As an Online Assistant, you'll be interacting with customers and helping them with queries. Prepare examples of how you've provided excellent customer service in the past, showcasing your friendly and welcoming attitude.
✨Highlight Your Flexibility
The role requires working flexibly across the store. Be ready to discuss your adaptability and willingness to take on various tasks. Mention any experiences where you successfully managed multiple responsibilities or adjusted to changing situations.
✨Familiarise Yourself with Digital Tools
You'll be using technology to plan your route and select products. If you have experience with similar digital tools or are comfortable learning new technologies, make sure to mention this during the interview to show you're ready to excel in the role.
