Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: As an Online Assistant, you'll pick quality products for online orders and assist customers with queries.
- Company: Join Sainsbury's, a community-focused retailer passionate about food and outstanding service.
- Benefits: Enjoy a 10-15% discount, free food, generous holidays, and wellbeing support.
- Other info: Flexible hours, training opportunities, and a commitment to inclusivity await you!
- Why this job: Experience a dynamic work environment, develop new skills, and be part of a supportive team.
- Qualifications: Must be 18+, have Right to Work eligibility, and be ready for early morning shifts.
Rate: £12.45 per hour
Location: Marsh Mills Store, Plymouth, PL3 6RL
Hours: Part time, 12 hours per week
Contract type: Permanent
Business area: Retail
Shift hours:
- Thursday: 04:00 - 08:00
- Friday: 04:00 - 08:00
- Sunday: 04:00 - 08:00
Working in our stores:
Our stores are fast-paced environments where no two days are ever the same and food is our passion. They are at the heart of the local community providing outstanding value, unbeatable quality and great service. As one of our Online Assistants, you’ll deliver a joyful shopping experience for our online customers, so they get everything they shopped at Sainsbury’s for.
If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age. You must have Right to Work eligibility in the UK.
What you’ll be doing:
- Picking and selecting the best quality products on the shop floor that online customers have ordered ready for it to be delivered to their doorsteps – or providing brilliant substitutions where products are out of stock.
- Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop.
- Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers.
- Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help.
- Build great knowledge about our products, services and promotions to help provide recommendations.
- Working flexibly across the store as required.
What makes a great Sainsbury’s Colleague:
- Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team.
- Friendly and welcoming with a genuine enthusiasm for helping customers.
- Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks.
- Always ready to work flexibly and productively to a high standard across the store - you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things.
- Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG.
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers.
Working for us has great rewards:
- Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
- Free food and hot drinks - provided for Colleagues in all our stores.
- Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave.
- Pension – we’ll match between 4-7.5% of your pension contributions.
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices.
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
- Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.
Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
An inclusive place to work and shop:
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.
We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please let us know, and we will endeavour to support you.
Online Assistant employer: Sainsbury's Supermarkets Ltd
Contact Detail:
Sainsbury's Supermarkets Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant
✨Tip Number 1
Familiarise yourself with Sainsbury's products and services. Knowing the range of items available will help you provide better recommendations to customers and show your enthusiasm for the role.
✨Tip Number 2
Practice using digital tools and technology, as you'll be required to use a handset for picking orders. Being comfortable with tech will make you stand out during the interview process.
✨Tip Number 3
Demonstrate your ability to work in a fast-paced environment by sharing examples from previous jobs or experiences. Highlighting your problem-solving skills and initiative will show you're ready for the challenges of the role.
✨Tip Number 4
Be prepared to discuss your flexibility in working hours, especially early morning shifts. Showing that you're adaptable and willing to take on various tasks will make you a more attractive candidate.
We think you need these skills to ace Online Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Online Assistant role. Emphasise your ability to work in fast-paced environments, customer service experience, and any familiarity with digital tools.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Sainsbury's values and how you can contribute to providing a joyful shopping experience for online customers.
Highlight Flexibility and Teamwork: In your application, stress your willingness to work flexible hours and your ability to thrive both independently and as part of a team. Use examples from past experiences to illustrate these qualities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Online Assistant position.
How to prepare for a job interview at Sainsbury's Supermarkets Ltd
✨Show Your Enthusiasm for Early Mornings
Since most shifts start at 4am, it's important to express your willingness and enthusiasm for early starts. Share any previous experiences where you've successfully managed early shifts or how you stay motivated during those hours.
✨Demonstrate Your Customer Service Skills
As an Online Assistant, you'll be interacting with customers and handling queries. Prepare examples of how you've provided excellent customer service in the past, showcasing your friendly and helpful nature.
✨Highlight Your Ability to Work in a Fast-Paced Environment
This role requires working in a high-energy setting. Be ready to discuss times when you've thrived under pressure, solved problems quickly, or adapted to changing situations in a busy environment.
✨Familiarise Yourself with Digital Tools
You'll need to use technology to plan your route and manage orders. Mention any experience you have with digital tools or technology, and express your eagerness to learn new systems that will help you excel in the role.