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- Tasks: As an Online Assistant, you'll pick and pack orders for our online customers with a smile.
- Company: Join Sainsbury's, a community-focused retailer passionate about quality food and great service.
- Benefits: Enjoy a 10-15% discount, free food, generous holidays, and wellbeing support.
- Why this job: Experience a dynamic work environment with opportunities for learning and development while helping customers.
- Qualifications: Must be 18+, have Right to Work eligibility, and be comfortable in a fast-paced setting.
- Other info: Shifts start as early as 4am; flexibility is key!
Rate: £12.45 per hour
Location: Salisbury Store, Salisbury, SP1 1BD
Hours: Part time, 12 hours per week
Contract type: Fixed-Term Assignment
Business area: Retail
Closing date: 07 June 2025
Requisition ID: 30665095
Shift hours: Early shift: 04:00 - 08:00
Working in our stores:
Our stores are fast-paced environments where no two days are ever the same and food is our passion. They are at the heart of the local community providing outstanding value, unbeatable quality and great service. As one of our Online Assistants, you’ll deliver a joyful shopping experience for our online customers, so they get everything they shopped at Sainsbury’s for.
If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age. You must have Right to Work eligibility in the UK.
What you’ll be doing:
- Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery or providing substitutions when products are out of stock.
- Using a handset to plan your route around the store, select items, and manage your time efficiently.
- Dealing with customer queries, processing orders, and helping load vans for Home Delivery Drivers.
- Supporting customers proactively and providing excellent service.
- Building knowledge about products, services, and promotions to assist customers effectively.
- Working flexibly across the store as needed.
What makes a great Sainsbury’s Colleague:
- Comfortable with early mornings (most shifts start at 4am) and working in a fast-paced, physical environment, both independently and as part of a team.
- Friendly, welcoming, and enthusiastic about helping customers.
- Problem-solving skills and taking responsibility for tasks.
- Flexible and productive, with opportunities for learning and development.
- Comfortable with digital tools and moving shopping containers up to 15KG.
- Attention to detail, maintaining a clean and organized store environment.
Working for us has great rewards:
- We value our colleagues and offer market-leading benefits:
- Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s on Fridays and Saturdays, and 15% off at Argos every pay day.
- Free food and hot drinks – provided in all stores.
- Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
- Pension – company matches between 4-7.5% of contributions.
- Sainsbury’s share schemes – opportunity to buy shares at discounted prices.
- Shopping discounts – offers on gym memberships, holidays, vouchers, and more.
- Wellbeing support – including free access to our Employee Assistance Programme.
Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
An inclusive place to work and shop:
We are committed to being a truly inclusive retailer, supporting colleagues’ full potential and making customers feel welcome. We offer various development opportunities, celebrate diversity, and provide resources to support our teams. If you’d like to learn more about our inclusivity efforts, please visit here.
If you require reasonable adjustments during the application or interview process, please let us know, and we will support you.
Online Assistant employer: Sainsbury's Supermarkets Ltd
Contact Detail:
Sainsbury's Supermarkets Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant
✨Tip Number 1
Familiarise yourself with Sainsbury's products and services. Knowing the range of items available will help you answer customer queries confidently and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your time management skills. Since you'll be using a handset to plan your route around the store, being efficient in selecting items will show that you're capable of handling the fast-paced environment.
✨Tip Number 3
Be prepared to discuss your problem-solving abilities during the interview. Think of examples where you've successfully dealt with customer issues or adapted to unexpected situations.
✨Tip Number 4
Show your flexibility and willingness to learn. Highlight any previous experience in retail or customer service, and express your eagerness to take on various tasks within the store.
We think you need these skills to ace Online Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Online Assistant position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant skills and experiences. Emphasise any previous roles in retail or customer service, as well as your ability to work in fast-paced environments.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Sainsbury's and how your skills make you a great fit for the Online Assistant position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Sainsbury's Supermarkets Ltd
✨Show Your Enthusiasm
Make sure to express your passion for customer service and the retail environment. Sainsbury's values friendly and welcoming colleagues, so let your enthusiasm shine through during the interview.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully handled customer queries or resolved issues in the past. This role requires quick thinking and adaptability, so showcasing your problem-solving abilities will impress the interviewers.
✨Familiarise Yourself with the Role
Understand the responsibilities of an Online Assistant, such as picking products and managing time efficiently. Being knowledgeable about the job will help you answer questions confidently and show that you're serious about the position.
✨Highlight Flexibility and Teamwork
Since the role involves working in a fast-paced environment and sometimes independently, emphasise your ability to be flexible and work well within a team. Share experiences where you've adapted to changing situations or collaborated effectively with others.
