Online Assistant

Rate: £12.45 per hour

Location: Salisbury Store, Salisbury, SP1 1BD

Hours: Part time, 12 hours per week

Contract type: Fixed-Term Assignment

Business area: Retail

Closing date: 07 June 2025

Requisition ID: 30665095

Shift hours

Early shift: 04:00 – 08:00

Working in our stores:

Our stores are fast-paced environments where no two days are ever the same and food is our passion. They are at the heart of the local community providing outstanding value, unbeatable quality and great service. As one of our Online Assistants, you’ll deliver a joyful shopping experience for our online customers, so they get everything they shopped at Sainsbury’s for.

• If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
• You must have Right to Work eligibility in the UK

What you’ll be doing:

• Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery or providing substitutions when products are out of stock.
• Using a handset to plan your route around the store, select items, and manage your time efficiently.
• Dealing with customer queries, processing orders, and helping load vans for Home Delivery Drivers.
• Supporting customers proactively and providing excellent service.
• Building knowledge about products, services, and promotions to assist customers effectively.
• Working flexibly across the store as needed.

What makes a great Sainsbury’s Colleague:

• Comfortable with early mornings (most shifts start at 4am) and working in a fast-paced, physical environment, both independently and as part of a team.
• Friendly, welcoming, and enthusiastic about helping customers.
• Problem-solving skills and taking responsibility for tasks.
• Flexible and productive, with opportunities for learning and development.
• Comfortable with digital tools and moving shopping containers up to 15KG.
• Attention to detail, maintaining a clean and organized store environment.

Working for us has great rewards:

We value our colleagues and offer market-leading benefits:

• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s on Fridays and Saturdays, and 15% off at Argos every pay day.
• Free food and hot drinks – provided in all stores.
• Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
• Pension – company matches between 4-7.5% of contributions.
• Sainsbury’s share schemes – opportunity to buy shares at discounted prices.
• Shopping discounts – offers on gym memberships, holidays, vouchers, and more.
• Wellbeing support – including free access to our Employee Assistance Programme.

Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.

An inclusive place to work and shop

We are committed to being a truly inclusive retailer, supporting colleagues’ full potential and making customers feel welcome. We offer various development opportunities, celebrate diversity, and provide resources to support our teams. If you\’d like to learn more about our inclusivity efforts, please visit here.

If you require reasonable adjustments during the application or interview process, please let us know, and we will support you.

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