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- Tasks: Pick and pack quality products for online customers, ensuring a smooth shopping experience.
- Company: Join Sainsbury’s, a community-focused retailer passionate about food and service.
- Benefits: Enjoy competitive pay, discounts, free food, and generous holiday entitlement.
- Why this job: Be part of a dynamic team, making a real difference in customers' lives.
- Qualifications: Must be above school-leaver age and eligible to work in the UK.
- Other info: Flexible shifts with opportunities for training and career growth.
Position Details
Gloucester Quays Store, Sainsbury\’s Supermarkets Ltd, St. Ann Way, Gloucester Gloucestershire, GL2 5SA
£12.60 per hour
Part‑time, 12 hours per week
Permanent contract
Shift Hours
Wednesday: 04:00 – 08:00
Thursday: 04:00 – 08:00
Saturday: 04:00 – 08:00
Eligibility
- You must be above the school‑leaver age in your country.
- If the shifts cover hours earlier than 06:00 or later than 23:00, you must be at least 18 years old.
- You must have Right to Work eligibility in the UK.
What you’ll be doing
- Picking and selecting the best quality products on the shop floor that online customers have ordered, preparing them for delivery or providing substitutions where products are out of stock.
- Using a handset that plans your route around the store, indicating what you need to select and how long you have to complete each shop.
- Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers.
- Always ready to serve our customers brilliantly, supporting with any questions and proactively offering help.
- Building great knowledge about our products, services and promotions to help provide recommendations.
- Working flexibly across the store as required.
What makes a great Sainsbury’s Colleague
- Happy with early morning starts (most shifts start at 04:00) and working in a fast‑paced, physical and high‑energy environment, often on your own but also thriving as part of a team.
- Friendly and welcoming with genuine enthusiasm for helping customers.
- Enjoys working in a fast‑paced, physical and high‑energy environment, using initiative to solve problems and taking responsibility for owning tasks.
- Always ready to work flexibly and productively to a high standard across the store, fully trained in a variety of skills and open to learning, developing and trying new things.
- Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15 kg.
- Have great attention to detail, keeping the store clean and clutter‑free, always looking to create the best shopping experience for our customers.
Working for us has great rewards
- Nightshift premium – an additional £2.45 per hour for hours worked between midnight and 05:00 (where applicable).
- Discount card – 10 % off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15 % on Sainsbury’s every Friday and Saturday and 15 % off at Argos every pay day.
- Free food and hot drinks – provided for colleagues in all our stores.
- Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave.
- Pension – we’ll match between 4 % and 7.5 % of your pension contributions.
- Sainsbury’s share schemes – buy shares at discounted prices.
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
- Wellbeing support – including free access to our Employee Assistance Programme, a confidential service providing support and guidance on a wide range of issues.
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. We provide enhanced discretionary leave for families, support for carers, and resources to help colleagues understand and support their role and team effectively. Our internal colleague networks strive to ensure true representation for everyone, helping to identify and remove barriers that colleagues may face. We are proud to offer development opportunities, mentorship, training, career progression pathways, and celebrate diversity through initiatives and events, fostering a culture of inclusion and respect. We are a Disability Confident Leader and all candidates may be offered an interview through our online assessment.
Should you require any reasonable adjustments during the application or interview stages, please let us know and we will endeavour to support you.
Our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
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Online Assistant employer: Sainsbury's Supermarkets Ltd
Contact Detail:
Sainsbury's Supermarkets Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant
✨Tip Number 1
Get to know the company! Research Sainsbury’s values and culture. When you show that you understand what they stand for, it’ll help you connect with the interviewers and demonstrate that you’re a great fit.
✨Tip Number 2
Practice your responses to common interview questions. Think about how your experiences align with the role of an Online Assistant. We want you to be ready to showcase your skills in picking, customer service, and teamwork!
✨Tip Number 3
Dress smartly and arrive on time for your interview. First impressions matter, and being punctual shows that you’re serious about the opportunity. Plus, it gives you a chance to settle in and calm those nerves!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Online Assistant
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to know who you are beyond just your qualifications. Share your passion for helping customers and any relevant experiences that make you a great fit for the Online Assistant role.
Tailor Your Application: Make sure to customise your application to highlight how your skills match what we're looking for. Mention your ability to work in fast-paced environments and your enthusiasm for providing excellent customer service. This shows us you understand the role and are genuinely interested!
Check Your Details: Before hitting that submit button, double-check your application for any typos or errors. Attention to detail is key in this role, so showing us you can present a polished application will definitely make a good impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get all the latest updates about your application status!
How to prepare for a job interview at Sainsbury's Supermarkets Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Online Assistant at Sainsbury’s entails. Familiarise yourself with the responsibilities like picking products, handling customer queries, and using digital tools. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Customer Service Skills
Since this role is all about delivering a joyful shopping experience, be prepared to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a customer or solved a problem effectively. This will demonstrate your enthusiasm for helping others.
✨Emphasise Flexibility and Teamwork
Highlight your ability to work flexibly and as part of a team. Share examples of how you've adapted to changing situations or worked collaboratively with others. This is crucial in a fast-paced environment like Sainsbury’s, where teamwork and adaptability are key.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the company culture, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you determine if the job is the right fit for you.