Online Assistant

Overview

Rate: £12.60 per hour

Location: Apsley Mills Store, Hemel Hempstead, HP3 9QZ

Hours: Part time, 12 hours per week

Contract type: Fixed-Term Assignment

Business area: Retail

Working in our stores: Our stores are fast-paced environments where no two days are ever the same and food is our passion. They are at the heart of the local community providing outstanding value, unbeatable quality and great service. As one of our Online Assistants, you’ll deliver a joyful shopping experience for our online customers, so they get everything they shopped at Sainsbury’s for.

Eligibility:

• You must be above the school-leaver age in your country
• If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age
• You must have Right to Work eligibility in the UK

What you’ll be doing

• Picking and selecting the best quality products on the shop floor that online customers have ordered ready for delivery to their doorsteps – or providing substitutions where products are out of stock
• Using a handset to plan your route around the store, select items and manage time for each shop
• Working behind the scenes with customer queries, processing orders and helping to load the vans for Home Delivery Drivers
• Always ready to serve customers, support with questions, and proactively offer help
• Build knowledge about products, services and promotions to provide recommendations
• Work flexibly across the store as required

What makes a great Sainsbury’s Colleague

• Happy with early morning starts (most shifts start at 4am) and working in a fast-paced, physical and high energy environment
• Friendly and welcoming with a genuine enthusiasm for helping customers
• Uses initiative to solve problems and takes responsibility for owning tasks
• Willing to work flexibly and productively across the store; fully trained in a variety of skills to learn, develop and try new things
• Comfortable learning to use new digital tools and technology, able to move shopping containers up to 15KG
• Great attention to detail, keeps the store clean and clutter-free, aiming to create the best shopping experience

Working for us has great rewards

We truly value our colleagues and provide market-leading benefits and training to reflect that:

• Nightshift premium – in addition to the hourly rate, a further £2.45 per hour is paid for hours between midnight – 5am where applicable
• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% on Fridays and Saturdays and 15% off at Argos every pay day
• Free food and hot drinks – provided for colleagues in all stores
• Generous holiday entitlement – based on hours worked, plus maternity and paternity leave
• Pension – employer matches between 4-7.5% of pension contributions
• Sainsbury’s share schemes – buy shares at discounted prices
• Shopping discounts – offers on gym memberships, restaurants, holidays, retail vouchers and more
• Wellbeing support – including free access to the Employee Assistance Programme

Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.

We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We celebrate diversity through initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.