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For Companies At a Glance
- Tasks: As an Online Assistant, you'll pick and pack orders, handle customer queries, and support delivery drivers.
- Company: Join Sainsbury’s, a community-focused retailer known for quality food and exceptional service.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support while working in a vibrant environment.
- Why this job: This role offers flexibility, teamwork, and the chance to learn new skills in a fast-paced setting.
- Qualifications: Must be 18+ for early shifts, with a positive attitude and willingness to learn.
- Other info: Apply soon as vacancies may close quickly; inclusivity and development opportunities are a priority.
Overview
Rate: £12.60 per hour
Location: Hampden Park Store, Eastbourne, BN22 9PW
Hours: Part time, 12 hours per week
Contract type: Fixed-Term Assignment
Business area: Retail
Closing date: 11 February 2026
Requisition ID: 400048251
Working in our stores:
Our stores are fast-paced environments where no two days are ever the same, especially during our busiest and most magical time of the year. They are at the heart of the local community providing outstanding value, quality and great service. As one of our Online Assistants, you’ll be the special ingredient that supports a joyful shopping experience for our online customers, so they get everything they shop at Sainsbury’s for.
- If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
- You must have Right to Work eligibility in the UK
What you’ll be doing
- Picking and selecting the best quality products on the shop floor that online customers have ordered ready for it to be delivered to their doorsteps – or providing brilliant substitutions where products are out of stock
- Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop
- Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers
- Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help
- Build great knowledge about our products, services and promotions to help provide recommendations
- Working flexibly across the store as required
What makes a great Sainsbury’s Colleague:
- Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team
- Friendly and welcoming with a genuine enthusiasm for helping customers
- Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks
- Always ready to work flexibly and productively to a high standard across the store – you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
- Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG.
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers
Working for us has great rewards:
We truly value our colleagues and provide market-leading benefits and training to reflect that:
- Nightshift premium -in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight – 5am (where applicable).
- Discount card –10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
- Free food and hot drinks – provided for Colleagues in all our stores
- Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
- Pension – we’ll match between 4-7.5% of your pension contributions
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Wellbeing support– including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues
Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
If you need an update on your application, you should contact the store that you have applied to. You can find contact details for all Sainsbury\’s stores here.
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range ofenhanced discretionary leave for families, as well as support for carers. We provide our colleaguesresources to help themunderstand and support their role and theirteam effectively. Our internal colleague networks seek toensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.
We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a lookhere.
As part our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
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Online Assistant employer: Sainsbury's Supermarkets Ltd
Contact Detail:
Sainsbury's Supermarkets Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant
✨Tip Number 1
Familiarise yourself with Sainsbury's products and services. Knowing the range of items available will help you provide better recommendations to customers and show your enthusiasm for the role.
✨Tip Number 2
Practice using digital tools and technology, as you'll be required to use a handset for picking orders. Being comfortable with tech will make you stand out as a candidate who can adapt quickly.
✨Tip Number 3
Demonstrate your ability to work in a fast-paced environment by sharing examples from previous jobs or experiences. Highlighting your problem-solving skills and initiative will show you're ready for the challenges of the role.
✨Tip Number 4
Be prepared to discuss your flexibility in working hours during the interview. Since shifts start early, showing that you're willing to adapt to the schedule will make you a more attractive candidate.
We think you need these skills to ace Online Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Online Assistant role. Emphasise your ability to work in fast-paced environments, customer service experience, and any familiarity with digital tools.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Sainsbury’s values and how you can contribute to providing a joyful shopping experience for online customers.
Highlight Flexibility and Teamwork: In your application, stress your willingness to work flexible hours and your ability to thrive both independently and as part of a team. This is crucial for the dynamic environment of the store.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Sainsbury's Supermarkets Ltd
✨Show Your Enthusiasm for Early Mornings
Since most shifts start at 4am, it's important to express your willingness and enthusiasm for early starts. Share any previous experiences where you've successfully managed early shifts or how you stay motivated during those hours.
✨Demonstrate Your Customer Service Skills
As an Online Assistant, you'll be interacting with customers regularly. Prepare examples of how you've provided excellent customer service in the past, especially in fast-paced environments. Highlight your ability to solve problems and handle queries effectively.
✨Familiarise Yourself with Sainsbury’s Products
Knowledge about the products, services, and promotions at Sainsbury’s will set you apart. Before the interview, take some time to research their offerings and think about how you can help customers with recommendations based on that knowledge.
✨Emphasise Flexibility and Teamwork
This role requires flexibility and the ability to work both independently and as part of a team. Be ready to discuss situations where you've adapted to changing circumstances or collaborated with others to achieve a common goal.
