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- Tasks: As an Online Assistant, you'll pick products for online orders and assist customers with queries.
- Company: Join Sainsbury's, a community-focused retailer passionate about quality food and great service.
- Benefits: Enjoy a 10-15% discount, free food, generous holidays, and pension contributions.
- Other info: Flexible shifts starting at 4am; perfect for early risers!
- Why this job: Experience a dynamic work environment, develop new skills, and make a positive impact on customers' lives.
- Qualifications: Must be at least 18 years old and eligible to work in the UK.
Rate: £13.23 per hourLocation: Melksham Store, Melksham, SN12 6LLHours: Part time, 12 hours per weekContract type: PermanentBusiness area: RetailClosing date: 01 May 2026Requisition ID: 400058436
Shift hoursMonday: 12:30 – 16:30Friday: 04:00 – 08:00Saturday: 04:00 – 08:00
Working in our stores:
Our stores are fast‑paced environments where no two days are ever the same. They are at the heart of the local community providing outstanding value, quality and great service. As one of our Online Assistants, you’ll be the special ingredient that supports a joyful shopping experience for our online customers, so they get everything they shop at Sainsbury’s for.
- If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
- You must have Right to Work eligibility in the UK
What you’ll be doing:
- Picking and selecting the best quality products on the shop floor that online customers have ordered ready for it to be delivered to their doorsteps – or providing brilliant substitutions where products are out of stock.
- Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop.
- Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers.
- Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help.
- Build great knowledge about our products, services and promotions to help provide recommendations.
- Working flexibly across the store as required.
What makes a great Sainsbury’s Colleague:
- Happy with early morning starts (as most shifts start at 4am) and working in a fast‑paced, physical and high‑energy environment, often on your own but also thrive in being part of a team.
- Friendly and welcoming with a genuine enthusiasm for helping customers.
- Enjoys working in a fast‑paced, physical and high‑energy environment, using initiative to solve problems and taking responsibility for owning tasks.
- Always ready to work flexibly and productively to a high standard across the store – you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things.
- Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15 kg.
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers.
Working for us has great rewards:
Below are the benefits and training we provide to support and reward you:
- Night shift premium – in addition to the advertised hourly rate, a further £2.45 night shift premium is paid for every hour worked between midnight – 5am (where applicable).
- Discount card – 10% off at Sainsbury’s, Argos, TU, and Habitat after four weeks, increasing to 15 % discount at Sainsbury’s every Friday and Saturday, and 15 % off at Argos every pay‑day.
- Free food and hot drinks – provided for colleagues in all our stores.
- Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave.
- Pension – we’ll match between 4–7.5 % of your pension contributions.
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices.
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
- Wellbeing support – including free access to our Employee Assistance Programme, a confidential service providing support and guidance on a wide range of issues.
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.
As part of our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
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Online Assistant employer: Sainsbury's Supermarkets Ltd
Contact Detail:
Sainsbury's Supermarkets Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant
✨Tip Number 1
Familiarise yourself with Sainsbury's products and services. Knowing the range of items available will help you provide better recommendations to customers and show your enthusiasm for the role.
✨Tip Number 2
Demonstrate your ability to work in a fast-paced environment. During any interactions, highlight experiences where you've successfully managed multiple tasks or worked under pressure.
✨Tip Number 3
Showcase your customer service skills. Be prepared to discuss how you've gone above and beyond to assist customers in previous roles, as this is crucial for the Online Assistant position.
✨Tip Number 4
Be ready to discuss your flexibility and willingness to learn. Mention any past experiences where you've adapted to new tools or processes, as this will align with the digital aspects of the job.
We think you need these skills to ace Online Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Online Assistant role. Emphasise your ability to work in fast-paced environments, customer service experience, and any familiarity with digital tools.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Sainsbury's values and how you can contribute to providing a joyful shopping experience for online customers.
Highlight Flexibility and Teamwork: In your application, stress your willingness to work flexible hours and your ability to thrive both independently and as part of a team. Use examples from past experiences to illustrate these qualities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Online Assistant position.
How to prepare for a job interview at Sainsbury's Supermarkets Ltd
✨Show Your Enthusiasm for Early Mornings
Since most shifts start at 4am, it's important to express your willingness and enthusiasm for early starts. Share any previous experiences where you've successfully managed early shifts or how you stay motivated during those hours.
✨Demonstrate Your Customer Service Skills
As an Online Assistant, you'll be interacting with customers regularly. Prepare examples of how you've provided excellent customer service in the past, especially in fast-paced environments. Highlight your friendly and welcoming attitude.
✨Familiarise Yourself with Digital Tools
You'll be using technology to plan your routes and manage orders. Mention any experience you have with similar digital tools or your ability to quickly learn new technologies. This will show that you're ready to adapt to the role.
✨Emphasise Teamwork and Flexibility
This role requires both independent work and teamwork. Be ready to discuss how you've successfully worked in teams before and your willingness to take on various tasks as needed. Flexibility is key, so share examples of how you've adapted to changing situations.