At a Glance
- Tasks: Deliver top-notch customer service and assist with product collections and payments.
- Company: Join Sainsbury’s and Argos, a leading inclusive retailer.
- Benefits: Enjoy discounts, free food, generous holidays, and pension contributions.
- Other info: Flexible shifts to fit your schedule and great career growth opportunities.
- Why this job: Be part of a supportive team and make customers smile every day.
- Qualifications: Must be above school-leaver age and eligible to work in the UK.
The predicted salary is between 20000 - 22000 £ per year.
Location: Longwater Store, Norwich, NR5 0JS
Rate: £13.23 per hour
Hours: 15 hours per week
Contract: Permanent
Shift Hours: Minimum 2 nights per week, 21:00‑05:00 (overnight delivery assistant).
Responsibilities
- Deliver excellent customer service on tills, website screens on the shopfloor, and at the collection counter.
- Collect products from the stock area for customers, process payments, provide details on our financial services for certain products, and handle refunds.
- Maintain neatness in the stock room and restock products from deliveries.
- Assist customers on the shop floor with questions and provide product advice.
- Build knowledge of products, services, and promotions to provide recommendations.
Qualifications
- Above the school‑leaver age in your country.
- Right to work eligibility in the UK.
- Availability for part‑time shifts across weekdays and weekends; scheduled to fit your availability.
- Comfortable discussing financial services with customers.
Benefits
- Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks; 15% discount at Sainsbury’s on Fridays and Saturdays; 15% off at Argos on pay days.
- Free food and hot drinks – provided for colleagues in all our stores.
- Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
- Pension – matching between 4‑7.5% of your pension contributions.
- Sainsbury’s share schemes – buy shares at discounted prices.
- Shopping discounts – offers on gym memberships, restaurants, holidays, retail vouchers and more.
- Wellbeing support – free access to the Employee Assistance Programme, a confidential service providing support and guidance.
Why Join Us
An inclusive place to work and shop – we are dedicated to being a truly inclusive retailer, ensuring all colleagues can reach their full potential and all customers feel welcomed. As a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment, prioritising those who most closely match the essential criteria. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Customer Advisor – Argos (in Sainsbury’s) in Norfolk employer: Sainsbury's Supermarkets Ltd
Join Sainsbury’s as a Customer Advisor at our Longwater Store in Norwich, where we pride ourselves on fostering an inclusive and supportive work environment. Enjoy competitive pay, generous discounts, and a range of employee benefits including free food and wellbeing support, all while contributing to a team that values your growth and development. With flexible part-time shifts and a commitment to diversity, Sainsbury’s is an excellent employer for those seeking meaningful and rewarding employment.
Contact Details:
Sainsbury's Supermarkets Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor – Argos (in Sainsbury’s) in Norfolk
✨Tip Number 1
Get to know the company! Research Argos and Sainsbury’s, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering excellent service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Be flexible with your availability! The job requires part-time shifts, so showing that you can work various hours, including weekends and nights, will make you a more attractive candidate. Let them know you’re keen to fit in with their schedule.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and comfortable with online processes, which is a bonus for a retail role like this.
We think you need these skills to ace Customer Advisor – Argos (in Sainsbury’s) in Norfolk
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any previous experience in customer service. We want to see how you’ve gone above and beyond to help customers, as that’s a big part of the role!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Advisor position.
Tailor Your Application:Make sure to customise your application to reflect the job description. Mention specific responsibilities like handling payments or providing product advice to show you understand what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Sainsbury's Supermarkets Ltd
✨Know Your Stuff
Familiarise yourself with Argos products and services. Being able to discuss specific items or promotions will show your enthusiasm and readiness to assist customers effectively.
✨Customer Service Focus
Prepare examples of how you've delivered excellent customer service in the past. Think about situations where you resolved issues or went above and beyond for a customer, as this is key for the role.
✨Be Ready for Financial Discussions
Since you'll be discussing financial services, brush up on basic financial concepts and be prepared to explain them simply. This will help you feel more confident during the interview.
✨Show Your Availability
Make sure to highlight your flexibility regarding shift patterns. Since the role requires part-time availability across weekdays and weekends, being clear about when you can work will make you a more attractive candidate.
