Senior Client Manager - non food in London

We’d all like amazing work to do, and real work‑life balance. That’s waiting for you at Sainsbury’s. Everything our Nectar team does is powered by data and by strong relationships with some of the UK’s favourite brands. The Nectar360 team develops loyalty programmes, turning insight into something that makes a real difference, across both traditional and digital media. It’s like an agency within a retailer, and retail media is a crucial part of our future. The culture might not be what you expect either, because there’s no setup quite like this one. The team is a real priority, connected to almost everything the business does and playing a key role in driving profitability. It’s a place where you can take risks, learn from them, and be recognised.

Nectar360 is not your typical corporate environment. We foster a culture that encourages innovation, autonomy, and future thinking. As a leader in the loyalty programme space, we have the unique opportunity to engage with over 350 FMCG suppliers to Sainsbury’s, which means you will be at the forefront of shaping and driving our success. Joining us as a Senior Client Manager means being part of an energetic and dynamic team where your talent can truly thrive. With a focus on building and managing client relationships, leading strategic planning processes, and driving business growth through insights and marketing solutions, you will have the opportunity to make a significant impact in a competitive industry. We offer a work‑life balance culture, continuous learning opportunities, and a collaborative environment where creative thinking is valued.

As a Senior Client Manager at Nectar360, you will play a crucial role in managing client relationships and achieving annual client revenue targets through our range of insights and marketing solutions. You will develop a deep understanding of our clients’ businesses from both sales and marketing perspectives, serving as the key contact and establishing effective communication strategies. Leading the annual planning process, you will drive ways of working at both tactical and strategic levels. You will also manage and support the team in delivering client marketing campaigns, collaborating closely with the Insights commercial team to leverage opportunities. Your responsibilities will include providing detailed performance updates, ensuring financial profitability, and staying up to date with industry trends and competitive threats. With your high energy, proactive attitude, and excellent project‑management skills, you will contribute to driving growth and maintaining strong client relationships in the retail and FMCG sectors.

As a Senior Client Manager at Nectar360, you are a highly experienced professional with a strong background in client services or media sales, ideally within the retail or FMCG industry. With your extensive knowledge and expertise, you confidently manage client relationships, driving annual revenue targets through our range of insights and marketing solutions. Your exceptional project‑management, communication, and presentation skills allow you to develop deep knowledge of clients’ businesses, leading the development of key client strategies and effectively driving annual planning processes. As a proactive and self‑motivated individual with a ‘can do’ attitude, you deliver successful client marketing campaigns and leverage insights opportunities. Your commitment to remaining up-to‑date on industry trends and seeking out new growth opportunities positions you as a valuable asset in an innovative and energetic environment.

• Proven ability to manage senior client relationships, acting as the key point of contact and maintaining effective communications.
• Experience leading strategic and/or annual planning processes with clients and internal stakeholders.
• Demonstrable project‑management experience, delivering multiple workstreams/campaigns to deadlines with strong attention to detail.
• Experience overseeing the delivery of marketing solutions/campaigns, ensuring quality of execution and stakeholder alignment.
• Commercial and financial acumen, with experience ensuring work is delivered profitably (budget management, margin/profitability focus).
• Strong communication and presentation skills (written and verbal), with the ability to influence and build credibility.
• Able to distil the “so what” from multiple data sources into clear, actionable stories for clients/stakeholders.

We are committed to being a truly inclusive retailer, so you’ll be welcomed whatever you are and wherever you work. Around here, there’s always the chance to try something new – whether that’s as part of an evolving team or somewhere else across the business – and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:

• Starting off with a colleague discount, you’ll get 10% off at Sainsbury’s, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
• We’ve also got you covered for your future with our pensions scheme and life cover. You may also be eligible for a performance‑related target bonus of up to 10% of salary, depending on how we perform.
• Your wellbeing is important to us too. You’ll receive an annual holiday allowance and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) and access to a great range of discounts from hundreds of other retailers.
• If you ever need it, there is also an employee assistance programme.
• Moments that matter are as important to us as they are to you, so we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.

For a complete range of benefits, see (note, length of service and eligibility criteria may apply).