Learning Experience Lead in London

Salary: Competitive Plus Benefits

Location: London Store Support Centre and Home, London, EC1M 6HA

Hours: Full time

Contract type: Permanent

Business area: Argos

Closing date: 22 September 2026

At Argos, we’re a digital-led UK retailer that keeps pushing boundaries to meet every generation with what they want, how and when they want it. As a market leader in general merchandise, serving millions of customers through our website, app, same-day delivery and Click & Collect services, we offer real opportunities to learn, grow and shape your career.

About the team

Our Learning team shape how colleagues build the functional, technical and management capabilities needed across Argos. Together, the team turns business priorities and colleague insight into practical, inclusive learning experiences that make a measurable difference.

More about the role

As Learning Experience Lead, you will translate commercial and organisational objectives into high-level learning experiences and pathways. You will define clear learning and performance outcomes, recommend the right blend of formal, social, informal and on-the-job learning, and apply the 70/20/10 model alongside adult learning, cognitive and behavioural design principles. Day to day, you’ll consult with senior stakeholders and external partners, lead colleague listening and analyse internal and external evidence to form impact-led hypotheses. You’ll shape proof-of-concept pilots, define evaluation measures, and use feedback and performance data to refine solutions.

More about you

You are an experienced learning design specialist who can connect business context, learner needs and delivery constraints. You use evidence to make sound design decisions, can explain the rationale behind your recommendations, and are confident influencing stakeholders in a complex, matrixed organisation. You are comfortable briefing and guiding cross-functional teams, mentoring learning designers and solving complex learning challenges. You take ownership, challenge constructively and use business context to make decisions. You stay curious, test new approaches and simplify where possible. You listen carefully, seek feedback and build trusted relationships by showing care and respect for different perspectives.

Experience working with learning experience platforms, Cornerstone, agile development methods, or in retail, FMCG or another large-scale complex organisation would be useful. Demonstrated ability to translate commercial or organisational objectives into a learning pathway with defined learning outcomes, deliverables and evaluation measures. Practical application of curriculum design, adult learning principles and the 70/20/10 model across at least three learning modalities, including facilitated, digital, social or on-the-job learning. Evidence of applying behavioural, cognitive and human-centred design principles to address a defined learner or performance need. Experience using learner, colleague or performance data to form a hypothesis, evaluate learning effectiveness and make a documented design improvement. Experience leading or directing a cross-functional learning delivery group, with clear project requirements, responsibilities, timelines and stakeholder updates.

Help us create learning experiences that engage colleagues, strengthen capability and deliver meaningful business impact. We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working.

When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:

• Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year.
• We've also got you covered for your future with our pensions scheme and life cover.
• You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary (which may vary for Nectar360), depending on how we perform.
• Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy up to an additional week's holiday, and we provide private healthcare.
• We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers.
• And if you ever need it there is also an Employee Assistance Programme.
• Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.

Please see for a range of our benefits (note, length of service and eligibility criteria may apply).