Lead Digital Analyst – Customer Analytics in London

At Argos, we’re a digital‑led UK retailer that keeps pushing boundaries to meet every generation with what they want, how and when they want it. As a market leader in general merchandise, serving millions of customers through our website, app, same‑day delivery and Click & Collect services, we offer real opportunities to learn, grow and shape your career.

With roles spanning Commercial, Buying, Merchandising, Design and Supply Chain, through to Digital, Operations, Customer Experience, Marketing, and People and Transformation, you will work with brilliant colleagues and directly shape how we serve our customers every day.

The role holder will be responsible for delivering deep‑dive Customer Analytics, primarily Digital but with a view across the full end‑to‑end Customer Journey, focusing on segmentation, Customer Lifetime Value, Behavioural Analysis and Journey Analytics to provide a clear Single Customer View.

What you'll do:

• Performing deep‑dive, Digital data‑led analysis of Argos Digital Channel performance, focusing primarily on Customer Analytics to generate insights and informing our stakeholders of Campaign, Commercial and Customer Experience optimisation opportunities.
• Supporting the Analytics Manager – Customer and Digital Marketing Analytics, by acting as a Customer Analytics subject matter expert across Argos Digital Channels.
• Effective management and prioritisation of Data & Analytics Use Cases to ensure on‑time and high‑quality delivery.
• Act as part of a cohesive Digital & Customer Analytics team by collaborating with and supporting the wider eCommerce, Digital Product Analytics and Marketplace Analytics team.
• Triage and assessment of D&A Use Cases to clearly understand the ask, providing subject matter expert input to guide the correct Data and Analytics approach.
• Effective stakeholder management across multiple teams and levels, up to senior leadership.
• Acting as a central point of contact between Business and Technical teams to guide Data and Analytics requirement definition and implementation.
• Identification of new ways to improve and optimise existing ways of working through automation and optimisation.

What I need to know:

• Expert level hands‑on experience with SQL, Python, Power BI, and familiarity with Snowflake, AWS or similar cloud data technologies.
• You must have extensive experience in Customer Analytics and Insight Generation in a Digital Retail Click‑and‑Collect environment.
• You are an expert in Data storytelling, turning complex and technical Analytics terminology into clear, unambiguous and engaging business direction.
• Extensive experience analysing data and multiple‑source datasets to generate actionable insights from large, complex data environments.
• Proven ability to influence and manage senior stakeholders across multiple workstreams in a complex retail, omnichannel or digital environment.
• Demonstrable experience delivering customer analytics and insight within a digital retail or omnichannel environment.
• Proven capability to translate business questions into defined data use cases.
• Demonstrable experience influencing senior stakeholders and leading others within a data and analytics function.

We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you.

When you join our team, we’ll also offer you an amazing range of benefits, including colleague discount, pensions scheme, life cover, performance‑related bonus, annual holiday allowance, and access to various discounts from hundreds of other retailers.