Business Process Analyst in London

We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. Here, everything in our stores starts out in Food Commercial. Whether it’s the product, proposition, packaging or price, or the fact that something tastes great, our team is responsible for all food items available in store, digitally and on demand. You’ll discover it’s incredibly fast-paced. People here are in it together and not afraid to take risks. They’re enthusiastic too, and their amazing leadership team is right behind them. The knowledge and experience you gain here could set you up for career moves, anywhere else in the business. So, if you’re passionate about food and just as hungry to learn, you’ll fit in perfectly.

About the team: You’ll join the Commercial Transformation team at Sainsbury’s, working at the centre of a multiyear programme transforming core commercial systems and processes with SAP. Starting with Food Pricing and Promotions, the team is removing barriers created by legacy systems to unlock simpler, more effective ways of working that deliver real value for customers and colleagues. This is a critical role to ensure we are building our future ways of working that meet our current and future needs. Partnering with our business users, process owners and technology partners, you will be responsible for creating seamless processes that deliver real customer and operational value.

More about the role: As a Business Process Analyst, you’ll lead end-to-end process design across key commercial capabilities, translating operational needs and operating models into clear, resilient and scalable future‑state processes. You’ll act as a bridge between business users and technology teams, facilitating workshops, shaping business clocks and aligning process designs to technical and architectural solutions. You’ll identify and design for risk and process variance, define critical KPIs, support prioritisation of improvement and automation opportunities, and contribute to UAT scenario design. You’ll ensure documentation is maintained to enterprise standards, governance processes are followed, and progress, risks and benefits are clearly communicated throughout delivery and post‑implementation.

More about you: You’re an experienced Business or Process Analyst with a proven ability to work in complex environments and turn ambiguity into structured, practical outcomes, with an understanding of retail and/or SAP. You’re an excellent facilitator, able to get to the root cause of problems at pace and apply sound judgement on the level of detail required to drive decisions. You’re confident engaging with technical designs, linking solutions to real operational impact, and moving seamlessly between detail and the bigger picture. Curious and improvement‑focused, you challenge the status quo, communicate clearly with diverse audiences and take ownership for simplifying processes and improving outcomes for colleagues and customers.

• Proven experience in business analysis or end‑to‑end process design within a complex organisation.
• Strong facilitation skills, able to drive alignment and decision‑making across stakeholders.
• Ability to translate business requirements and operating models into actionable process designs.
• Confidence working with technical teams and linking technical designs to operational processes.
• Ability to work at pace, cut through complexity and communicate risks, progress and benefits clearly.

We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits.

Here are some of them: Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy up to an additional week's holiday, and we provide private healthcare. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.