At a Glance
- Tasks: Lead a dynamic online picking and delivery team for an exceptional shopping experience.
- Company: Join Sainsbury’s, a leading retail brand with a focus on customer service.
- Benefits: Enjoy discounts, bonuses, generous holidays, and wellbeing support.
- Other info: Great career growth opportunities and a supportive work culture.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in line management and a passion for customer service.
The predicted salary is between 31700 - 31700 € per year.
Salary: £31,700
Location: Sprucefield Store, Lisburn, BT27 5UQ
Contract type: Permanent
Business area: Retail
Closing date: 29 May 2026
Requisition ID: 400060905
Leading in our stores: Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands‑on, sleeves‑rolled‑up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next‑level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
What you’ll be doing:
- Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in‑store online service.
- Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in‑store customers.
- Collaborate with other managers to ensure the success of shopping experience of the overall store.
- People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 – 08:00.
What makes a great online manager:
- Previous line management responsibilities in a fast‑paced, operational environment.
- Provides brilliant customer service and coaches a team to do the same.
- Delivers KPI's or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and comfortable doing this alone in the absence of more senior management.
- A track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience of leading a team in a fast‑paced, customer‑facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
- Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
- Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
- Has managed employee relations issues, including performance and absence management.
Working for us has great rewards:
- Salary will be dependent upon your experience as well as the store size, complexity and location.
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
- An annual bonus scheme based on our, and your, performance.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – we’ll match 4-7.5% of your pension contributions.
- Sainsbury’s share scheme – build up an investment at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – link with like‑minded people to help fulfil your potential.
- Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Customer and Trading Manager - Online in Lisburn employer: Sainsbury's Supermarkets Ltd
At Sainsbury's, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters growth and collaboration. As a Customer and Trading Manager in our Lisburn store, you'll lead a dynamic team, enjoy competitive benefits including generous discounts and bonuses, and have access to extensive wellbeing support, all while making a meaningful impact on the shopping experience for our customers.
Contact Detail:
Sainsbury's Supermarkets Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Trading Manager - Online in Lisburn
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate – you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s time to shine in front of the hiring managers.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. This shows you’re engaged and gives you a chance to find out if this is the right fit for you too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Customer and Trading Manager - Online in Lisburn
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight any previous experience you have in leading teams. We want to see how you've motivated others and driven performance in a fast-paced environment.
Be Customer-Focused:Remember, customer service is key! Share examples of how you've provided brilliant service and coached your team to do the same. This will show us that you understand the importance of a seamless shopping experience.
Quantify Your Achievements:Use numbers to back up your claims! If you've met or exceeded KPIs in the past, mention those figures. It helps us see the measurable impact you've made in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Sainsbury's Supermarkets Ltd
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've met or exceeded these in your previous positions. This shows you understand what drives success in a fast-paced retail environment.
✨Showcase Your Leadership Style
Prepare examples of how you've led teams in the past, especially in high-pressure situations. Highlight your coaching techniques and how you’ve motivated others to deliver excellent customer service. This will demonstrate your capability as a visible leader.
✨Understand the Online Service
Research the specifics of the online picking and delivery service. Be prepared to discuss how you would enhance this service and ensure a seamless experience for customers. Showing that you’ve thought about this aspect will set you apart.
✨Be Ready for People Management Scenarios
Think about potential employee relations issues you might face in this role, such as performance management or disciplinary actions. Prepare to discuss how you would handle these situations effectively, showcasing your experience and approach to people management.
