At a Glance
- Tasks: Lead deep-dive customer analytics to optimise digital performance and enhance customer experience.
- Company: Join Argos, a digital-led UK retailer pushing boundaries in customer service.
- Benefits: Enjoy discounts, flexible working, and a competitive salary with great perks.
- Other info: Inclusive culture with opportunities for growth and development.
- Why this job: Make a real impact on customer journeys using cutting-edge data analytics.
- Qualifications: Expertise in SQL, Python, and customer analytics in a digital retail environment.
The predicted salary is between 60000 - 70000 £ per year.
At Argos, we’re a digital‑led UK retailer that keeps pushing boundaries to meet every generation with what they want, how and when they want it. As a market leader in general merchandise, serving millions of customers through our website, app, same‑day delivery and Click & Collect services, we offer real opportunities to learn, grow and shape your career.
The role holder will be responsible for delivering deep‑dive Customer Analytics, primarily Digital but with a view across the full end‑to‑end Customer Journey, focusing on segmentation, Customer Lifetime Value, Behavioural Analysis and Journey Analytics to provide a clear Single Customer View.
What you'll do:
- Performing deep‑dive, Digital data‑led analysis of Argos Digital Channel performance, focusing primarily on Customer Analytics to generate insights and informing our stakeholders of Campaign, Commercial and Customer Experience optimisation opportunities.
- Supporting the Analytics Manager – Customer and Digital Marketing Analytics, by acting as a Customer Analytics subject matter expert across Argos Digital Channels.
- Effective management and prioritisation of Data & Analytics Use Cases to ensure on‑time and high‑quality delivery.
- Act as part of a cohesive Digital & Customer Analytics team by collaborating with and supporting the wider eCommerce, Digital Product Analytics and Marketplace Analytics team.
- Triage and assessment of D&A Use Cases to clearly understand the ask, providing subject matter expert input to guide the correct Data and Analytics approach.
- Effective stakeholder management across multiple teams and levels, up to senior leadership.
- Acting as a central point of contact between Business and Technical teams to guide Data and Analytics requirement definition and implementation.
- Identification of new ways to improve and optimise existing ways of working through automation and optimisation.
What I need to know:
- Expert level hands‑on experience with SQL, Python, Power BI, and familiarity with Snowflake, AWS or similar cloud data technologies.
- Extensive experience in Customer Analytics and Insight Generation in a Digital Retail Click‑and‑Collect environment.
- Expert in Data storytelling, turning complex and technical Analytics terminology into clear, unambiguous and engaging business direction.
- Extensive experience analysing data and multiple‑source datasets to generate actionable insights from large, complex data environments.
- Proven ability to influence and manage senior stakeholders across multiple workstreams in a complex retail, omnichannel or digital environment.
- Demonstrable experience delivering customer analytics and insight within a digital retail or omnichannel environment.
- Proven capability to translate business questions into defined data use cases.
- Demonstrable experience influencing senior stakeholders and leading others within a data and analytics function.
We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits.
Here are some of them:
- Colleague discount, saving 10% on shopping online and instore at Sainsbury's, Argos, TU and Habitat.
- Pensions scheme and life cover.
- Performance‑related bonus of up to 10% of salary.
- Annual holiday allowance and the option to buy up to an additional week's holiday.
- Season ticket loans, cycle to work scheme, health cash plans, salary advance.
- Employee assistance programme.
- Up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.
Lead Digital Analyst – Customer Analytics employer: Sainsbury's Supermarkets Ltd
At Argos, we pride ourselves on being a digital-led retailer that fosters a dynamic and inclusive work culture, where innovation and collaboration thrive. Our London Store Support Centre offers a hybrid working environment, allowing you to balance your professional and personal life while benefiting from extensive career development opportunities and a competitive benefits package, including generous discounts and performance-related bonuses. Join us to be part of a forward-thinking team that values your contributions and supports your growth in the exciting world of customer analytics.
Contact Details:
Sainsbury's Supermarkets Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lead Digital Analyst – Customer Analytics
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