Customer and Trading Manager - Nightshift in Kingston upon Thames

Salary: From £34,450

Location: Sury Basin Store, Kingston Upon Thames, KT2 5NZ

Contract type: Permanent

Business area: Retail

Closing date: 01 July 2026

Requisition ID: 400066430

Leading in our stores: Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands‑on, sleeves‑rolled‑up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next‑level experience for every customer who walks through our doors.

Placement & Location: This is a pipeline recruitment vacancy for a Customer and Trading Manager (Nightshift) role, initially aligned to our Sury Basin store. Please note that successful candidates may be deployed to an alternative nearby location within a reasonable commuting distance. Final placement will be confirmed at offer stage, in line with business requirements, travel policy, and a commitment to supporting work‑life balance.

What you’ll be doing:

• Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves.
• Running a full store operation on your own overnight being responsible for the full shift and the safety and wellbeing of colleagues in store.
• Ensuring that standards are brilliant come morning so we’re ready to serve our customers.
• People management, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Our nightshift managers work full‑time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary (Our nightshifts typically run from 22:00 until 08:00).

What makes a great nightshift manager:

• Comfortable with nightshift working and adaptable to the physical and mental impact of these shift patterns.
• Previous line management responsibilities in a fast‑paced, operational environment.
• Resilience to deal with both the mental and physical demands of working nights.
• Provides brilliant customer service and coaches a team to do the same.
• Previous experience delivering and monitoring KPI's or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and is comfortable doing this alone in the absence of more senior management.
• Puts inclusivity at the heart of everything they do.
• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast‑paced, customer‑facing environment.
• Operational leadership skills.
• Demonstrated success in meeting or exceeding KPIs.
• Has managed employee relations issues, including performance and absence management.
• Desirable – Has worked night shifts in a high‑volume, operational environment.

Working for us has great rewards:

• Salary will be dependent upon your experience as well as the store size, complexity and location.
• Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday.
• An annual bonus scheme based on our, and your, performance.
• Free food and hot drinks provided for Colleagues in all our stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – we’ll match 4-7.5% of your pension contributions.
• Sainsbury’s share scheme – build up an investment at discounted rates.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – link with like‑minded people to help fulfil your potential.
• Cycle to Work scheme.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect.

If you would like to learn more about our commitment to inclusivity, please let us know, and we will endeavour to support you.