Head of Operational Excellence & Content

At Argos, we’re a digital‑led UK retailer that keeps pushing boundaries to meet every generation with what they want, how and when they want it. As a market leader in general merchandise, serving millions of customers through our website, app, same‑day delivery and Click & Collect services, we offer real opportunities to learn, grow and shape your career.

With roles spanning Commercial, Buying, Merchandising, Design and Supply Chain, through to Digital, Operations, Customer Experience, Marketing, and People and Transformation, you will work with brilliant colleagues and directly shape how we serve our customers every day.

This Head of Operational Excellence & Content role sits right at the centre of that. You’ll own the full seller journey from contract signature through onboarding, product set up and first sale, while leading the teams that make it happen. Your work will directly shape seller confidence, customer trust, and the pace at which our Marketplace can grow.

You’ll combine strategic ownership with a hands‑on leadership style, setting clear direction while staying close to the detail to remove blockers and keep pace high. This is a role where you’ll build scalable operations and set the standard for how onboarding and content is delivered at quality and at scale.

We’re looking for a strong people leader with proven marketplace experience. You’ll understand how marketplace models operate in practice, bring solid e‑commerce experience, and have the credibility to lead experienced managers, build capability and give clear, regular feedback.

• You’ll own and continuously improve the end‑to‑end seller onboarding experience, ensuring sellers launch quickly, meet quality and compliance expectations, and deliver a strong customer experience from day one.
• You’ll also lead the content lifecycle, ensuring product data is accurate, high quality and ready to go live at scale.
• You’ll set clear performance measures including time to live, onboarding completion, seller quality metrics and content quality, using data to identify gaps, prioritise improvements and drive pace.
• This is a hands‑on role. You’ll work closely with your teams day to day, unblocking issues, solving problems and acting as the senior escalation point for more complex onboarding, integration or content challenges.
• You’ll build and scale the capability over time, starting with two direct reports and shaping the future team structure to support growth.
• Working closely with Commercial, Product, Tech, Legal, Finance, SEO, Marketing and Operations, you’ll influence priorities and help shape how Marketplace operates at scale.

• You’re an experienced marketplace leader who understands how to build and scale operations in a fast‑moving digital environment.
• You bring strong e‑commerce experience, but importantly you’ve seen how marketplace models work in practice and know what great looks like.
• You’re a confident people leader who delivers through others. You build trust quickly, set clear expectations and develop managers to drive performance, with a strong focus on coaching and feedback.
• You’re hands on and solutions focused, comfortable simplifying complexity, making pragmatic decisions and balancing speed with quality.
• You use data to drive decisions and bring a collaborative approach to working across Product, Technology and Commercial teams.

• Colleague discount of 10% on shopping online and in‑store at Sainsbury's, Argos, TU and Habitat, with increases to 15% at points during the year.
• Pensions scheme and life cover.
• Performance‑related bonus of up to 65% of salary, depending on performance.
• Annual holiday allowance, with the option to buy up to an additional week's holiday.
• Private healthcare.
• Season ticket loans, cycle to work scheme, health cash plans, salary advance, and access to discounts from hundreds of other retailers.
• Company car cash allowance unless travelling 10,000 business miles, then a car can be chosen.
• Employee assistance programme.
• Up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.